Gary Rome Kia - Service Center

After consecutive poor experiences with East Hartford Kia, Gary Rome was a breath of fresh air. The service team was honest, polite, professional and knowledgeable. I am please to recommend them to frien Kia, Gary Rome was a breath of fresh air. The service team was honest, polite, professional and knowledgeable. I am please to recommend them to friends and will definitely return for my future purchase and service needs. More

Service was good overall. However while I waited, I was looking at new vehicles as I’m looking for a larger vehicle. I was extremely upset & swayed away from test driving th However while I waited, I was looking at new vehicles as I’m looking for a larger vehicle. I was extremely upset & swayed away from test driving the vehicle. I was shaken by the terrible experience and actually wrote a formal complaint to send in More

Poor communication and follow-up. The service center looks for excuses to not cover warrantees. Never have loaner vehicles even though that was a service we were told was available at The service center looks for excuses to not cover warrantees. Never have loaner vehicles even though that was a service we were told was available at the time of purchase of the vehicle. No timely call backs. Managers have a "not my problem" attitude. More

The service department was on time and helpful with options on when and how long it would take to do the job. Waiting area was comfortable too options on when and how long it would take to do the job. Waiting area was comfortable too More

great service department. got me in and got me out quickly. very organized and comfortable waiting room. got me in and got me out quickly. very organized and comfortable waiting room. More

Was very displeased that they didn’t find the problem with my air conditioning the first time.. purchased an extended warranty that is very hard to use, they sell you on it on purchase of the vehicle, ne with my air conditioning the first time.. purchased an extended warranty that is very hard to use, they sell you on it on purchase of the vehicle, never again. Have had problems with my sun roof since the day I bought the car, not covered as well.. disappointed More

I made this appointment two weeks in advance and was told later that day when I went to pick it up they didn't have the part. When I called to remake the appointment and asked why they didn't have it before later that day when I went to pick it up they didn't have the part. When I called to remake the appointment and asked why they didn't have it before I came in they said it's because they needed my vin number. I gave them my vin number on the phone when booking the initial appointment also they needed it to make sure my car needed a recall. Furthermore I was recommended three additional services that I approved, and when I went to get my car later in the day, none of those services were do ne either. You wasted my time and left me with no car for a day so I had to depend on others to get to and from work so you not only wasted my time you wasted theirs aswell. More

I found the people friendly personable and helpful. A very pleasant place to do business A very pleasant place to do business More

2nd and 3rd cars just purchased from there we love this dealer We are very happy dealer We are very happy More

I was very disappointed with the service department. I brought a used car from there had brake issue from first day I got...trying to get ahold of people there was a night mare never answered the phone I brought a used car from there had brake issue from first day I got...trying to get ahold of people there was a night mare never answered the phone and never returned calls. I brought my car there 3 times for brake issues ..they change part of brakes just dusted out front brake. They needed to b change ..finally the 3 time they did it and told me if it still makes noise then it's the way I drive well for your information it did it ro me and my and my daughter so all 3 of us can't b bad...very very dissatisfied More