Gary Rome Kia - Service Center

Awful place. Don’t ever bring your car there for service!! Had things stolen from my car while In the back lot, had to wait 13 weeks for repair, no communication Don’t ever bring your car there for service!! Had things stolen from my car while In the back lot, had to wait 13 weeks for repair, no communication unless I called, something else was wrong with it on the original completion date, left parts off. UNBELIEVABLE!!! And spoke to two other customers who were having similar issues while I was there’n More

Everything that I said needed to be looked at was looked at. However I was told that some of the things that I mentioned could not be duplicated. even though I didn't ask them to give me an Opinion on my w at. However I was told that some of the things that I mentioned could not be duplicated. even though I didn't ask them to give me an Opinion on my windshield wipers,i was told that they were broken. They're not broken. This just seems like another opportunity for Kia to sell stuff. I stated that the 12 volt receptacles did not work with my car charger. They were checked and I was told one of them did work and they would order the parts for the other one. I tested both after leaving Kia, 20 minutes each, and no charge was accelerated on my phone. When I called Kia later they said Well we'd have to look at it again in order to duplicate the problem. I don't get it. I said they don't work, Kia said one works, I tested them again, neither works. So I will have to go back and have them look at it again. More

D’Angelo Sanchez was A 5 plus star salesman. Courteous, personable, attentive to all details, and quick. Courteous, personable, attentive to all details, and quick. More

Over 10 years of service and have always been treated kindly from the staff and very thourough and reasonable kindly from the staff and very thourough and reasonable More

Dealer is one of the emission testing centers in town. Service Dept. personnel very knowledgeable and provided accurate information about emission testing and time I could return to pickup my car. I also Service Dept. personnel very knowledgeable and provided accurate information about emission testing and time I could return to pickup my car. I also needed a key fob battery and Service Department replaced immediately after emission testing. I had a very good visit to this dealership. More

everyone was friendly and accommodating, communications could have been better. Took longer than expected but didn't mind because I didn't want a rush job. could have been better. Took longer than expected but didn't mind because I didn't want a rush job. More

They listen to my requests and understand some services are to expensive. Nice waiting area aswell. are to expensive. Nice waiting area aswell. More

The staff was accommodating getting me in when I was in a rush and got me in and out quickly. rush and got me in and out quickly. More

They take forever, charge at least twice what anyone else does, and don’t do the one thing you asked them to do. does, and don’t do the one thing you asked them to do. More