Gary Rome Kia - Service Center

As always we get the best service ever. People there are very friendly, knowledgeable and helpful. They keep us informed on the work being done and expected finish time. People there are very friendly, knowledgeable and helpful. They keep us informed on the work being done and expected finish time. More

Prompt and reliable service time completion. Was updated periodically about the status of my vehicle while I wait. To top it off, one gentleman (who escorted me to my car afterwards) provided ex Was updated periodically about the status of my vehicle while I wait. To top it off, one gentleman (who escorted me to my car afterwards) provided excellent customer service! Overall great experience for my first time at this Kia service center. More

Not very helpful/knowledgeable. They don’t communicate well. They don’t return calls nor do they get back to you in a timely manner. After waiting for two weeks for an update on a c They don’t communicate well. They don’t return calls nor do they get back to you in a timely manner. After waiting for two weeks for an update on a concern I had. I had to call them back just to be told they weren’t able to assist me with my inquiry. More

Always have a very good experience at Gary Rome Kia. Staff is very pleasant and professional. Staff is very pleasant and professional. More

The front desk lady is discourteous . I waited long for my turn , she asked where is my car registration , which I forgot, I told her I will get it in my car , parking just few steps to t I waited long for my turn , she asked where is my car registration , which I forgot, I told her I will get it in my car , parking just few steps to the rolled up door , I step out then she entertained another client , I waited again more time, she should wait me it didnt take a minute for me to get the document but she didnt care. The service is very slow , seems she is not happy with her job. More

Very happy with our service at Gary Rome Kia! Hector was so helpful and went above and beyond to take care of my service needs! Hector was so helpful and went above and beyond to take care of my service needs! More

Absolute poor communication and service issue was not resolved to my satisfaction. When I called for a solution I was disregarded and disrespected by the service manager. I will be escalating this matter resolved to my satisfaction. When I called for a solution I was disregarded and disrespected by the service manager. I will be escalating this matter further More

They were very professional, kept us appraised, and got us our van back in excellent time us our van back in excellent time More

The service department has always been excellent. I’ve been driving a Kia for 7 years now, sales service department have been exceptional, absolutely fantastic customer service I’ve been driving a Kia for 7 years now, sales service department have been exceptional, absolutely fantastic customer service More

Efficient, speedy, pleasant staff. Comfortable waiting area, TV to watch. Nice good service. Will use them again. Comfortable waiting area, TV to watch. Nice good service. Will use them again. More