Gary Rome Kia - Service Center

Attentive and courteous. Service was done in a timely manner. I was very pleased with the service. Service was done in a timely manner. I was very pleased with the service. More

Excellent customer service fast and efficient. Friendly knowledgeable service writers. I would use Gary Rome Kia again. Friendly knowledgeable service writers. I would use Gary Rome Kia again. More

Had recall for software update fine. But had flat tire same wanted chatge initially 270 for and said tire was not repairable but tire holding up well with plug. Sad to say Felt like they But had flat tire same wanted chatge initially 270 for and said tire was not repairable but tire holding up well with plug. Sad to say Felt like they were taking advantage of situation. More

Salesman was great. Service is a bit to be desired. Been in for an issue twice. The 2nd time I left the vehicle overnight. They said they couldn't duplicate the problem. Service is a bit to be desired. Been in for an issue twice. The 2nd time I left the vehicle overnight. They said they couldn't duplicate the problem. When I picked up the vehicle after the 2nd time being there, it was evident the problem was still there, which I pointed out to the manager. He said xxxx talk with the technician and let me know...have not heard back. Since then, I've taken a few videos and sent them to the Service manager. It's been a week and I haven't heard back yet. I suppose I'll have to call them again. More

Car was clean, issues fixed. Appreciated the floor cleaning looked better than when brought in. Just wished shuttle was later as had to Uber. Appreciated the floor cleaning looked better than when brought in. Just wished shuttle was later as had to Uber. More

They are professional, courteous and efficient. My vehicle required brakes as well as an alignment. They recommended a PCV valve as well and now my car runs better and the ride is smooth. Very plea My vehicle required brakes as well as an alignment. They recommended a PCV valve as well and now my car runs better and the ride is smooth. Very pleased with their work. More

Great counter service and very friend assist to refreshments and site down waiting is good refreshments and site down waiting is good More

Maintenance service was completed within 2hour time frame service manager explained any recommendations without pressure of replacing parts with cost of part and labor addressed Only suggestion I w frame service manager explained any recommendations without pressure of replacing parts with cost of part and labor addressed Only suggestion I would make would be .able to have my leased car serviced at any if the Rome centers.. More

I will NEVER come back as a customer again. We've purchased 3 vehicles with your dealership in the past couple of years and will be letting EVERYONE I know what horrible, horrible service we We've purchased 3 vehicles with your dealership in the past couple of years and will be letting EVERYONE I know what horrible, horrible service we received and how your incompetent service department destroyed my car and I can't even get a manager to call me back. Now taking legal action. More

I bought my 2018 Kia Niro hybrid in Connecticut, but Gary Rome Kia is where I have always had it serviced. Their attentivenes to my needs has always been first-rate! I may come in for my regular service wi Rome Kia is where I have always had it serviced. Their attentivenes to my needs has always been first-rate! I may come in for my regular service with things I feel need attention, but they always do their own comprehensive assessment to see that everything is in good order. I also must mention their staff members,who go out of their way to make us all comfortable. I can't say enough wonderful things about this dealership! More