Gary Rome Kia - Service Center

I will NEVER come back as a customer again. We've purchased 3 vehicles with your dealership in the past couple of years and will be letting EVERYONE I know what horrible, horrible service we We've purchased 3 vehicles with your dealership in the past couple of years and will be letting EVERYONE I know what horrible, horrible service we received and how your incompetent service department destroyed my car and I can't even get a manager to call me back. Now taking legal action. More

I bought my 2018 Kia Niro hybrid in Connecticut, but Gary Rome Kia is where I have always had it serviced. Their attentivenes to my needs has always been first-rate! I may come in for my regular service wi Rome Kia is where I have always had it serviced. Their attentivenes to my needs has always been first-rate! I may come in for my regular service with things I feel need attention, but they always do their own comprehensive assessment to see that everything is in good order. I also must mention their staff members,who go out of their way to make us all comfortable. I can't say enough wonderful things about this dealership! More

As always we get the best service ever. People there are very friendly, knowledgeable and helpful. They keep us informed on the work being done and expected finish time. People there are very friendly, knowledgeable and helpful. They keep us informed on the work being done and expected finish time. More

Prompt and reliable service time completion. Was updated periodically about the status of my vehicle while I wait. To top it off, one gentleman (who escorted me to my car afterwards) provided ex Was updated periodically about the status of my vehicle while I wait. To top it off, one gentleman (who escorted me to my car afterwards) provided excellent customer service! Overall great experience for my first time at this Kia service center. More

Not very helpful/knowledgeable. They don’t communicate well. They don’t return calls nor do they get back to you in a timely manner. After waiting for two weeks for an update on a c They don’t communicate well. They don’t return calls nor do they get back to you in a timely manner. After waiting for two weeks for an update on a concern I had. I had to call them back just to be told they weren’t able to assist me with my inquiry. More

Always have a very good experience at Gary Rome Kia. Staff is very pleasant and professional. Staff is very pleasant and professional. More

The front desk lady is discourteous . I waited long for my turn , she asked where is my car registration , which I forgot, I told her I will get it in my car , parking just few steps to t I waited long for my turn , she asked where is my car registration , which I forgot, I told her I will get it in my car , parking just few steps to the rolled up door , I step out then she entertained another client , I waited again more time, she should wait me it didnt take a minute for me to get the document but she didnt care. The service is very slow , seems she is not happy with her job. More

Very happy with our service at Gary Rome Kia! Hector was so helpful and went above and beyond to take care of my service needs! Hector was so helpful and went above and beyond to take care of my service needs! More

Absolute poor communication and service issue was not resolved to my satisfaction. When I called for a solution I was disregarded and disrespected by the service manager. I will be escalating this matter resolved to my satisfaction. When I called for a solution I was disregarded and disrespected by the service manager. I will be escalating this matter further More

They were very professional, kept us appraised, and got us our van back in excellent time us our van back in excellent time More