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Gary Rome Kia - Service Center

Enfield, CT

4.3
773 Reviews
Call Service Center (860) 253-4753

773 Reviews of Gary Rome Kia - Service Center

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February 08, 2024

I was completely frustrated that I couldn't get into Gary Rome Hyundai for two months but had no choice but to go to Kia and found it about ridiculous that I was charged much more for the same service that I More

by lmdulac
Recommend Dealer
No
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February 08, 2024

Excellent customer service Great job with meeting needs of customer. Able to drop off and pick up the next day. No issues. Appreciate the kindness. More

by HARLEO02
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 08, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

February 07, 2024

They take my car on time, get me out quickly and run anything extra by me More

by plg19
Recommend Dealer
Yes
Employees Worked With
I think his name is Carlos
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Feb 08, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. Carlos and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

February 07, 2024

Hector was very thorough and waked me through everything that had been done. He was great. More

by CHERYLASMITH16
Recommend Dealer
Yes
Employees Worked With
Hector
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Feb 08, 2024 -

Gary Rome Kia responded

Cheryl, Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad Hector was able to help, and we hope to see you again!

February 06, 2024

average recall repair basic customer service with easy scheduling and average recall repair the end More

by KRISTYNOAH
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Feb 07, 2024 -

Gary Rome Kia responded

Kristy, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 05, 2024

It was good. Had Carlos drop me off and pick me up. Very nice and professional More

by deborahjones1123
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 05, 2024 -

Gary Rome Kia responded

Deborah, Thank you for the kind words for our service department! We look forward to sharing your compliments with Carlos and don't hesitate to let us know if we can be of further assistance.

February 05, 2024

Bringing my car in for service at Jerry Rome KIA is always easy. The staff is very kind and responsive, and they remember us and greet us warmly. In addition to that, they provide a great waiting area More

by JAY.DELANCIE.THOMAS
Recommend Dealer
Yes
Employees Worked With
hi
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Feb 05, 2024 -

Gary Rome Kia responded

Jay, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

February 04, 2024

Brought the car back in for a burning smell. Had the car in for repairs two days prior. More

by MARTHAEARNOLD
Recommend Dealer
Yes
Employees Worked With
Melissa?
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Feb 05, 2024 -

Gary Rome Kia responded

Martha, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

February 03, 2024

Excellent responsiveness and resolution of the problem. Gary Rome Kia service department is excellent Bravo More

by LRNLTD
Recommend Dealer
Yes
Employees Worked With
Service ivy
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Feb 05, 2024 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 03, 2024

Always great service by all employees Hector always exceeds customer service expectations and goes above and beyond More

by BRETTSANDMAN
Recommend Dealer
Yes
Employees Worked With
All 3 Service Staff
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Feb 05, 2024 -

Gary Rome Kia responded

Brett, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Hector and our team, and we look forward to working with you again.

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