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Gary Rome Kia - Service Center

Enfield, CT

4.3
711 Reviews
Call Service Center (860) 253-4753

711 Reviews of Gary Rome Kia - Service Center

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October 28, 2023

Never gave complementary car wash as promised to busy hanging around doing whatever did not notice till I got in car should have gone back but was running on schedule if they had sad something maybe I More

by SHARON52169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not catch name
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October 26, 2023

The service was very good and the employees were friendly and courteous I would recommend More

by DANIELLE201584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team, Danielle. We're glad to hear we delivered such a great experience!

October 26, 2023

Tells me over the summer my AC will be covered. Bring car in this week “oh sorry it’s not covered and it’s 1,000 after waiting weeks.! 15k on my car and 1,000 AC Bill! I will NEVER buy another KIA More

by JILL.C.BAIROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivy service Director
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Oct 27, 2023 -

Gary Rome Kia responded

Hi there, Jill. We are very sorry to hear about your recent experience. Our goal is to provide truly exceptional service to all of our customers and make sure they have the best experience possible. My supervisor, Denise Carr would like to speak with you further about this issue. Please give us a call (find the contact information below) at your earliest convenience, or provide us with your contact information and the best time to contact you. We look forward to speaking with you soon so we can resolve this matter. Denise Carr DCarr@GaryRomeAutoGroup.com 413.420.8291 Respectfully, Brianna Zemrock Marketing Administrator

October 25, 2023

I was in for emissions testing. Service was very quick. The staff was friendly while I was there. Thank you More

by dennishickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept desk
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Oct 25, 2023 -

Gary Rome Kia responded

Dennis, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

October 24, 2023

Bought all 3 my Kias at this dealership but they worst service department. Only use when I have to for issues like recalls. More

by none3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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October 19, 2023

The team was friendly, started my service on time and provided follow up. I trust this team with my car! More

by gburgos21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Oct 20, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2023

Service was efficient. Unexpectedly had to leave car for service. It would have been nice to have a loaner or a ride service! More

by bouleyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Ortiz
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Oct 20, 2023 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

October 14, 2023

4.5 STARS****+ They were very helpful. They made the process of buying a car easy. I already knew which car I wanted before I came there. I would have given 5 stars, but had I not had a specific car in More

by MBMA8484
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2023 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

October 13, 2023

Friendly staff, prompt service & reasonable price. Satisfied customer here, with nothing more to say to get to the minimum word count More

by RYANPAULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Oct 15, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 13, 2023

Service was good, but prices were high for oil change. .Need to give seniors discount. More

by cmiarecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector ortiz
Report | Print
Oct 15, 2023 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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