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Gary Rome Kia - Service Center

Enfield, CT

4.3
711 Reviews
Call Service Center (860) 253-4753

711 Reviews of Gary Rome Kia - Service Center

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November 09, 2023

Great professional prompt service, fixed my issues before the scheduled appt date Hector kept me posted every step of the way ! Highly recommend Gary RomeKia More

by Amyboyer71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Nov 09, 2023 -

Gary Rome Kia responded

Thanks, Amy, for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

November 09, 2023

I dropped off my vehicle for an oil change, and tire rotation. I also needed a courtesy ride to work. Come to find out, they had an employee out sick, but still managed to get me to and from work in a t More

by M E B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Nov 10, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2023

The dealership did a good job fixing my car. I wish that they had called to let me know what was going on with my car. I had to call several times to see if it had gotten looked at and what the More

by Krits426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector was the person I dealt with.
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Nov 09, 2023 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your comments with them, and don't hesitate to let us know if we can be of further assistance.

November 06, 2023

All have a Great Experience at Gary Rome Kia. I have had Hector in Service the Last Couple of Visits. He is great to Work With. More

by TRACYM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
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Nov 06, 2023 -

Gary Rome Kia responded

Tracy, Thank you so much for your kind words for Hector, and for taking the time to leave us this wonderful feedback!

November 04, 2023

Super friendly front desk and service. best dealer ever! I will always buy from Gary rome Kia Enfield. More

by shanna2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the name. He was the service front desk
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Nov 05, 2023 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, Shanna, and we hope to see you again!

November 02, 2023

Very friendly, professional and timely. I would have my car serviced there again if needed. More

by Suefontaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 03, 2023 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

November 01, 2023

Jerry Rome did excellent work on my Kia it works wonderful now the truck always can count on them I recommend anyone that has a Kia go directly back to the dealership if you dealing with your car th More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lavelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! Jerry and our team sincerely value your business and look forward to your next visit.

October 31, 2023

I appreciated that my car was serviced completely in a timely manner. Everyone was polite and professional in their presentations. More

by MPRICE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Oct 31, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 31, 2023

Very nice rep. Easy to speak with and very helpful with all info needed. It was nice to offered complimentary car wash. He didn’t have to but he did so we do appr More

by PACH.CHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Oct 31, 2023 -

Gary Rome Kia responded

Christine, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

October 30, 2023

The dealership has always been very good to work with but this latest encounter was not. My car was not ready at the time I was told. The service clerk ignored me when I arrived then became quite rude. More

by NONE3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service clerk
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