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Gary Rome Kia - Service Center

Enfield, CT

4.3
709 Reviews
Call Service Center (860) 253-4753

709 Reviews of Gary Rome Kia - Service Center

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December 09, 2024

Marissa and the service team were very accommodating and did a great job repairing my car! More

by pstred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa from the service department.
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that Marissa had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

December 07, 2024

Easy to schedule. Very professional in person to work with. They have a great communication. Process. Liked the shuttle service also. More

by LUIGI1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 04, 2024

The service was done quickly and they even washed the car for free after! Great job More

by MICHAEL.MSJEWELERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa McClain
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Dec 07, 2024 -

Gary Rome Kia responded

Thanks, Michael, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

December 02, 2024

Service was completed under the estimated timeframe. Waiting area was comfortable and wifi worked well More

by jill.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Dec 03, 2024 -

Gary Rome Kia responded

Thank you, Jill, for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2024

The sorrounding is Clean, the staff is friendly and the cost of service is relatively affordable. More

by DougM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Dec 02, 2024 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Doug, for choosing Gary Rome Kia!

November 26, 2024

Initially the experience was great, until I was told and paid for a service that was not completed. I could not reach anyone at the dealer when calling. Following day I was able to speak to someone who was More

by N
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Can’t recall, name started with a K
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Nov 26, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

November 23, 2024

Good communication w/service advisor kept informed on progress prices were reasonable done on time More

by GLIPTAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service
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Nov 24, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

November 22, 2024

Overpriced, gouging. Car not fixed had to return, car left unlocked and was broken into. Service blamed us for the car bring unlocked and getting into. Dealership was a More

by JOHN.S.BUXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaye
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Nov 22, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

November 22, 2024

Great dealership with great customer service and great employees and products. Very knowledgeable and cost of services is commendable. More

by FMILLSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lavelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2024 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2024

Everyone was very nice. Waiting room was clean and quiet. Quick service and overall a wonderful experience. I will be back! More

by deskrzyniarz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front Desk Receptionist
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Nov 24, 2024 -

Gary Rome Kia responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

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