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Gary Rome Kia - Service Center

Enfield, CT

4.3
739 Reviews

739 Reviews of Gary Rome Kia - Service Center

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March 14, 2025

I was able to get a timely appointment to check out several recalls and was pleased to also get a free car wash and vac! More

by Lily
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Gary Rome Kia responded

Lily, Thank you for your business and this review. We're happy to hear Kayliana and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 10, 2025

A great car buying experience. John Bruso was really nice and answered any questions that I had. John went thru all of the car settings with me. I will recommend John Bruso to an More

by R.LATOUR
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

March 08, 2025

Amazing, thorough, friendly! Exceptional customer service and satisfaction! This is my first experience with Gary Rome Kia! Thank you! More

by JMAZCERRATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

March 07, 2025

Polite, not pushy, good work, and appear to be honest. Just as a co-worker described them to me. More

by S.POULIN4Imex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

March 04, 2025

This dealership should be absolutely ashamed the way they treat customers!! They sold me an unsafe car that I was driving around in with my 2 children for months waiting on a loaner car/diagnosis from them s More

by NotGaryRome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ivy Velez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trisden Toccaline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 28, 2025

I was completely satisfied with how I was treated when I brought my car in for service. More

by MIKE.SILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team, Mike. We're glad to hear we delivered such a great experience!

February 26, 2025

Great service by all that handled my car Especially the woman winged me in at the counter with no wait time and she even brought my car to me when it was finished More

by ASOB01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

February 26, 2025

Kay Davis & Jovan McGowan , Both helped me out with the service of my 24 Kia Sportage. Kay helped me out so much with my first visit 9/13/24 & my 2nd visit for 2/22/25 .I wasn’t able to make the 2/22/25 vi More

by SKIPGEORGECLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I Have only dealt with your service department
Feb 27, 2025 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 23, 2025

Great friendly family service. Very happy with my repairs and how everyone made me feel important More

by SANTANA417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Gary Rome Kia responded

Santana, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

February 22, 2025

Good people to work with I would recommend. Gary Rome kia to my friend and family More

by GILBERTMOORE140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Williams
Feb 23, 2025 -

Gary Rome Kia responded

Thank you so much, Gilbert, for your kind words, and for taking the time to leave us this wonderful feedback!

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