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Gary Rome Kia - Service Center

Enfield, CT

4.3
746 Reviews

746 Reviews of Gary Rome Kia - Service Center

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March 27, 2025

I think the price on the ca was average. I think the dealership could work more on knowing and showing details on the car. Have the car ready when we get there. Had the car a few weeks befor More

by KIRSTEN.BUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Gary Rome Kia responded

Kirsten, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

March 26, 2025

The dealership and its employees are very nice. The atmosphere is very sale orientated and would like to see a more people approach. Affordability should be discussed more. Also when a new vehicle More

by moord003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

March 23, 2025

Fast good service in-N-Out real fast for emissions test always go there and free coffee More

by GMCTRUCK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

March 22, 2025

Would never recommend Gary Rome. Bought a vehicle from them, in less than 2 years the transmission blew. No warranty or anything even though under 100,000 miles. More

by Hollyw19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jovan McGowan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Gary Rome Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Holly, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 19, 2025

The salesmen were excellent, same for Sean in Financing office, and the service area fixed my problem on short notice so I was very happy overall. My only complaint was the lack of in house options that w More

by DLMILLSJR74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miggy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The salesman who sold me the Sportage left your dealership.
Mar 20, 2025 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

March 16, 2025

Car was ready ahead of Schuyler time. Specified work completed and suggestions for next service noted with no pressure to book right away. More

by SAMSTUART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Gary Rome Kia responded

Sam, Thank you so much for your excellent review! We are so glad that Kayliana, Jovan, and Danny had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

March 16, 2025

I always receive good service. The dealership is conveniently located so that’s another plus. The staff are very friendly and answer any questions I might have. I love going there! More

by HIBBIES142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Gary Rome Kia responded

Thank you! Kayliana, Jovan, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

March 14, 2025

I was able to get a timely appointment to check out several recalls and was pleased to also get a free car wash and vac! More

by Lily
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Gary Rome Kia responded

Lily, Thank you for your business and this review. We're happy to hear Kayliana and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 10, 2025

A great car buying experience. John Bruso was really nice and answered any questions that I had. John went thru all of the car settings with me. I will recommend John Bruso to an More

by R.LATOUR
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

March 08, 2025

Amazing, thorough, friendly! Exceptional customer service and satisfaction! This is my first experience with Gary Rome Kia! Thank you! More

by JMAZCERRATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

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