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Gary Rome Kia - Service Center

Enfield, CT

4.3
693 Reviews

693 Reviews of Gary Rome Kia - Service Center

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November 14, 2023

Often they don't have parts in stock which requires a return appointment. It then takes a week or more to see schedule to another day appointment. More

by HOREN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2023 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 12, 2023

Long Waite and the price seems excessive plus the car was not checked as promised More

by LANDO1480
Recommend Dealer
No
Nov 15, 2023 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 09, 2023

Great professional prompt service, fixed my issues before the scheduled appt date Hector kept me posted every step of the way ! Highly recommend Gary RomeKia More

by Amyboyer71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 09, 2023 -

Gary Rome Kia responded

Thanks, Amy, for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

November 09, 2023

I dropped off my vehicle for an oil change, and tire rotation. I also needed a courtesy ride to work. Come to find out, they had an employee out sick, but still managed to get me to and from work in a t More

by M E B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 10, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2023

The dealership did a good job fixing my car. I wish that they had called to let me know what was going on with my car. I had to call several times to see if it had gotten looked at and what the More

by Krits426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector was the person I dealt with.
Nov 09, 2023 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your comments with them, and don't hesitate to let us know if we can be of further assistance.

November 06, 2023

All have a Great Experience at Gary Rome Kia. I have had Hector in Service the Last Couple of Visits. He is great to Work With. More

by TRACYM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Nov 06, 2023 -

Gary Rome Kia responded

Tracy, Thank you so much for your kind words for Hector, and for taking the time to leave us this wonderful feedback!

November 04, 2023

Super friendly front desk and service. best dealer ever! I will always buy from Gary rome Kia Enfield. More

by shanna2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the name. He was the service front desk
Nov 05, 2023 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, Shanna, and we hope to see you again!

November 02, 2023

Very friendly, professional and timely. I would have my car serviced there again if needed. More

by Suefontaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 03, 2023 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

November 01, 2023

Jerry Rome did excellent work on my Kia it works wonderful now the truck always can count on them I recommend anyone that has a Kia go directly back to the dealership if you dealing with your car th More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lavelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! Jerry and our team sincerely value your business and look forward to your next visit.

October 31, 2023

I appreciated that my car was serviced completely in a timely manner. Everyone was polite and professional in their presentations. More

by MPRICE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 31, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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