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Gary Rome Kia - Service Center

Enfield, CT

4.3
742 Reviews
Call Service Center (860) 253-4753

742 Reviews of Gary Rome Kia - Service Center

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February 15, 2024

Terrible communication from the service team, Kia customer care team and Gary Rome's office as well. My car was in the shop for 5 weeks and there was little to no updates to me. It was only when I me More

by Alc57.ac
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service team.
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February 13, 2024

Amazing experience with a wonderful team Kept me informed every step of the way Happy More

by DAVIDNATHAN1967
Recommend Dealer
Yes
Employees Worked With
Trisden
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Jul 05, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

February 11, 2024

It is always good and I always have a fine time Helpful in getting all services done More

by NATASHAH350
Recommend Dealer
Yes
Employees Worked With
Service dept
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Feb 12, 2024 -

Gary Rome Kia responded

Natasha, Thanks for sharing your thoughts about your service experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

February 11, 2024

Everything went well except for the time provided for completion of the work. The task was supposed to be done at 1:15 and I finally left at 1:50, missing lunch and being late for work. I also missed out More

by KOREY.CHRISTGEN
Recommend Dealer
Yes
Employees Worked With
Merissa
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Feb 12, 2024 -

Gary Rome Kia responded

Korey, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 10, 2024

On time and informative Customer service did a great job telling me what they did you my car. More

by KAPH64
Recommend Dealer
Yes
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Feb 12, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

February 09, 2024

Caring, attentive, gets it done! David is awesome and goes above and beyond to help More

by GINA44710
Recommend Dealer
Yes
Employees Worked With
David
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Feb 10, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

February 09, 2024

Always helpful and explains everything in a way that is easy to understand!!! Excellent work More

by CHERYLTRESSLER7
Recommend Dealer
Yes
Employees Worked With
Tristen
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Feb 10, 2024 -

Gary Rome Kia responded

Thank you so much, Cheryl, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

February 08, 2024

Excellent customer service Great job with meeting needs of customer. Able to drop off and pick up the next day. No issues. Appreciate the kindness. More

by HARLEO02
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 08, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

February 08, 2024

Professional and very easy to work with from the moment I walked in the door. D'Angelo was skilled, knowledgeable, and walked me through every step with patience. Friendly. More

by LINZMCD13
Recommend Dealer
Yes
Employees Worked With
D'Angelo Sanchez
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Feb 08, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 08, 2024

Good service and very clearly explained. The gentleman who worked at the service desk was very helpful and explained everything to me as to make sure I understood. He was very helpful More

by SHIJO.THOMAS101
Recommend Dealer
Yes
Report | Print
Feb 08, 2024 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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