Gary Rome Kia - Service Center

Everyone was very friendly and knowledgeable. They offered my a ride back if needed, but I had already prepared transportation. They called the let me know my car was completed in the given time. They offered my a ride back if needed, but I had already prepared transportation. They called the let me know my car was completed in the given time. No issues, will be returning for any future service. More

Had an oil change and bulb replaced - 2 1/2 hours and the car was not vacuumed as requested car was not vacuumed as requested More

Service Advisor was pretty rude from the moment I walked up to her desk to get my vehicle signed in. She ( Merissa McClsin) Rolled her eyes at me when she asked for my phone number I told her I was waiting up to her desk to get my vehicle signed in. She ( Merissa McClsin) Rolled her eyes at me when she asked for my phone number I told her I was waiting for my vehicle and my number was on file. Then she got an attitude with me because I used my own pen to sign the repair order. I did send an email to Trisden Toccaline stating this and that maybe he should talk to her about her attitude and I also gave him my phone number to reach me but he could not be bothered. I will probably not bring my vehicle back to Gary Rome KIA. I’m sure no one will bother to contact me about this review either! More

The service from start to finish was excellent. I cannot possibly complain about anything. Marissa was fantastic and I tell people about your great service callbacks on any questions. It was great I cannot possibly complain about anything. Marissa was fantastic and I tell people about your great service callbacks on any questions. It was great More

Always excellent service. Never a bad experience my entire time coming here. And why I choose to come all the way to Enfield instead if a closer dealer. Never a bad experience my entire time coming here. And why I choose to come all the way to Enfield instead if a closer dealer. More

Great service and very knowledgeable. Waiting area is super nice and cozy. Techs work clean and quick Waiting area is super nice and cozy. Techs work clean and quick More

Sometimes they don’t do what they said, regarding service, they told me for first 2 free service but i ha to pay for that service, they told me for first 2 free service but i ha to pay for that More

This was our first experience with the service center. First issue: The crossbar roof rack needed to be installed because it was not ready when we picked up our new Seltos on Friday 11/17. They fit us in First issue: The crossbar roof rack needed to be installed because it was not ready when we picked up our new Seltos on Friday 11/17. They fit us into their schedule as a priority at 9am Tuesday 11/21. We arrived on time and expected the install to be a priority (since we shouldn’t have been there in the first place). After an hour we were told there was a delay and will be ready shortly, No problem we were patient, however the whole process took an hour and 45 minutes. More

I’ve had a few problems with this garage in the past, but this recent visit was smooth and simple this recent visit was smooth and simple More

They are very pleasent to talk with. .car was brought in on a appointment and was finished when they said. Good service. .car was brought in on a appointment and was finished when they said. Good service. More