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Gary Rome Kia - Service Center

Enfield, CT

4.3
746 Reviews

746 Reviews of Gary Rome Kia - Service Center

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June 04, 2024

Staff was courteous. Service was efficient and thorough. Waiting room was comfortable and had Wi-Fi, all in all a good experience. More

by SUSANMAZZA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Gary Rome Kia responded

Susan, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

June 02, 2024

Great dealership. All personnel are helpful, professional, and friendly. I highly recommend this place. You will like them. More

by GAIL.R.STREHLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 02, 2024

Excellent customer service. . Worked with John Bruso..He went above and beyond and made my purchase experience stress free More

by C.MOLINA
Recommend Dealer
Yes
Employees Worked With
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bruso
Jun 03, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 18, 2024

I bought my last two cars there and have serviced my cars there since buying them. They work fast and are always friendly and helpful. More

by TMOONEY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 18, 2024

Both cars bought here and will continue to be our #1 Kia dealership! Great service! More

by Doreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
May 19, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, Doreen, we look forward to having you as a valued customer for many years to come!

May 18, 2024

great work, faster than some other big brand dealerships. Front desk people were attentive and helpful with any questions I had. More

by CORRINK71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Stacey
May 19, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

May 17, 2024

The staff was very helpful. They got me in and out quickly which was appreciated. The team did a great job. More

by STEPHUCF0713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 16, 2024

D’Angelo and the team at Gary Rome Kia were kind, knowledgeable, and very helpful! I had no intentions of purchasing, and walked out it’s a great vehicle! More

by KENSIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez
May 19, 2024 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

May 11, 2024

While the oil change was done and promptly, I paid for a tire rotation that did not get done. I spoke to someone about it, and it took 3 days to be rectified. A complimentary multipoint inspection was done, More

by Mikeydude03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisden Toccaline
May 15, 2024 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 10, 2024

The service employees are always so courteous and easy to work with. They answer all my questions. More

by BRIMICHMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Gary Rome Kia responded

Max, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

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