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711 Reviews of Gary Rome Kia - Service Center
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February 21, 2024
This dealership does quality work. They explain all charges line by line on your invoice. They are very friendly. Leagues better than other Kia dealer in the state. They explain all charges line by line on your invoice. They are very friendly. Leagues better than other Kia dealer in the state. More
by Jeep2100
Verified CustomerEmployees Worked With
Hector Ortiz
February 20, 2024
We were interested in the new 2024 Santa Fe and felt that getting one could be a hassle. Phil was great, kept me posted every week as to the status of the vehicle arrival. When it arrived, he made sure the v getting one could be a hassle. Phil was great, kept me posted every week as to the status of the vehicle arrival. When it arrived, he made sure the vehicle was perfect for us and made the sale very easy/comfortable. He is a very good representative of your company. More
by frank
Employees Worked With
Phil Brecher (sales); Kevin (general manager); Keith Brecher (business manager/paperwork). Everyone was great to deal with.
February 16, 2024
Appraisal paid for car to be detailed but it wasn't. They left pieces of the tape they used to cover my broken window all over the outside of my car and its very difficult to remove, had to purchase lac They left pieces of the tape they used to cover my broken window all over the outside of my car and its very difficult to remove, had to purchase lacquer thinner to remove it. They ran my battery dead so it had to be jumped. But Hector was great, very good customer service on the phone. Very helpful and appreciate everything he did to help me More
by Alishachechile
Employees Worked With
Hector
February 15, 2024
Service desk very professional and polite. Definitely excellent. However, when getting into the car I found an empty bottle of fuel additive which was not a big deal but later I realized that Definitely excellent. However, when getting into the car I found an empty bottle of fuel additive which was not a big deal but later I realized that someone must have spilled some of the content inside the car and I spent a week cleaning to get the smell out. More
by LEPJOT
February 15, 2024
Terrible communication from the service team, Kia customer care team and Gary Rome's office as well. My car was in the shop for 5 weeks and there was little to no updates to me. It was only when I me customer care team and Gary Rome's office as well. My car was in the shop for 5 weeks and there was little to no updates to me. It was only when I mentioned going to BBB, Google and other social media did anyone get back to me. More
by Alc57.ac
Employees Worked With
The service team.
