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Gary Rome Kia - Service Center

Name: Gary Rome Kia - Service Center
Address: 809 Enfield Street, Enfield, CT, 06082, US
Telephone: (860) 253-4753
Rating: 4.3

809 Enfield Street, Enfield, Connecticut 06082 Directions

Service: (860) 253-4753

Parts: (800) 509-2652

Enfield, CT

4.3

693 Reviews

Call Service Center (860) 253-4753

4.3

693 Reviews

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This rating includes all service center reviews, with more weight given to recent reviews.

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Workmanship

Service Time

Service Communication

693 Reviews of Gary Rome Kia - Service Center

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February 15, 2024

SERVICE VISIT

Terrible communication from the service team, Kia customer care team and Gary Rome's office as well. My car was in the shop for 5 weeks and there was little to no updates to me. It was only when I me customer care team and Gary Rome's office as well. My car was in the shop for 5 weeks and there was little to no updates to me. It was only when I mentioned going to BBB, Google and other social media did anyone get back to me. More

by Alc57.ac

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Employees Worked With

The service team.

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February 15, 2024

SERVICE VISIT

Everything was great until I had to find my car by myself. No one walked me out to my car as was done in the past. myself. No one walked me out to my car as was done in the past. More

by sandypennas

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Don't remember. Only fault was no walk out to find my car.

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Feb 16, 2024 -

Gary Rome Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If possible, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 13, 2024

SERVICE VISIT

Amazing experience with a wonderful team Kept me informed every step of the way Happy every step of the way Happy More

by DAVIDNATHAN1967

Recommend Dealer

Yes

Employees Worked With

Trisden

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Jul 05, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

February 11, 2024

SERVICE VISIT

It is always good and I always have a fine time Helpful in getting all services done in getting all services done More

by NATASHAH350

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Service dept

Report | Print

Feb 12, 2024 -

Gary Rome Kia responded

Natasha, Thanks for sharing your thoughts about your service experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

February 11, 2024

SERVICE VISIT

Everything went well except for the time provided for completion of the work. The task was supposed to be done at 1:15 and I finally left at 1:50, missing lunch and being late for work. I also missed out completion of the work. The task was supposed to be done at 1:15 and I finally left at 1:50, missing lunch and being late for work. I also missed out on the complementary car wash but we agreed that wouldn't be included to make the estimated completion time. Would still like to get the car wash at some point. More

by KOREY.CHRISTGEN

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Merissa

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Feb 12, 2024 -

Gary Rome Kia responded

Korey, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 10, 2024

SERVICE VISIT

On time and informative Customer service did a great job telling me what they did you my car. telling me what they did you my car. More

by KAPH64

Verified Customer

Recommend Dealer

Yes

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Feb 12, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

February 09, 2024

SERVICE VISIT

Caring, attentive, gets it done! David is awesome and goes above and beyond to help David is awesome and goes above and beyond to help More

by GINA44710

Verified Customer

Recommend Dealer

Yes

Employees Worked With

David

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Feb 10, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

February 09, 2024

SERVICE VISIT

Always helpful and explains everything in a way that is easy to understand!!! Excellent work easy to understand!!! Excellent work More

by CHERYLTRESSLER7

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Tristen

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Feb 10, 2024 -

Gary Rome Kia responded

Thank you so much, Cheryl, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

February 08, 2024

SERVICE VISIT

Excellent customer service Great job with meeting needs of customer. Able to drop off and pick up the next day. No issues. Appreciate the kindness. of customer. Able to drop off and pick up the next day. No issues. Appreciate the kindness. More

by HARLEO02

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Service department

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Feb 08, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

February 08, 2024

SERVICE VISIT

I was completely frustrated that I couldn't get into Gary Rome Hyundai for two months but had no choice but to go to Kia and found it about ridiculous that I was charged much more for the same service that I Rome Hyundai for two months but had no choice but to go to Kia and found it about ridiculous that I was charged much more for the same service that I typically receive with no explanation More

by lmdulac

Verified Customer

Recommend Dealer

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693 Reviews of Gary Rome Kia - Service Center

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