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Gary Rome Kia - Service Center

Enfield, CT

4.3
710 Reviews

710 Reviews of Gary Rome Kia - Service Center

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May 17, 2024

The staff was very helpful. They got me in and out quickly which was appreciated. The team did a great job. More

by STEPHUCF0713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 16, 2024

D’Angelo and the team at Gary Rome Kia were kind, knowledgeable, and very helpful! I had no intentions of purchasing, and walked out it’s a great vehicle! More

by KENSIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

May 11, 2024

While the oil change was done and promptly, I paid for a tire rotation that did not get done. I spoke to someone about it, and it took 3 days to be rectified. A complimentary multipoint inspection was done, More

by Mikeydude03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisden Toccaline
May 15, 2024 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 10, 2024

The service employees are always so courteous and easy to work with. They answer all my questions. More

by BRIMICHMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Gary Rome Kia responded

Max, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

May 09, 2024

They were courteous and respectful. I had been to another dealership that I was no happy with and they were a breath of fresh air. Had me back on the road well before the estimated time More

by DEB.TOTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of their names, they were all great
May 10, 2024 -

Gary Rome Kia responded

Deb, thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 04, 2024

The service was great. The people were super polite and work on my car was fast and efficient. More

by nani7lyrics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tron
May 06, 2024 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 29, 2024

My husband and I brought in our two cars to get our oil changes on a Saturday afternoon. Overall quick and easy experience, they even took care of my husband’s recall. A bonus because we were told, at anot More

by THEBERUBES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

April 27, 2024

They gave me great service in timely manner. They were very friendly and attentive to my needs. More

by KLINGWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2024 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

April 27, 2024

I had an exceptional experience with Gary Rome Kia for my recent vehicle service! The team delivered on their promises, ensuring my service was not only on time but also comprehensive. They went above and be More

by HogHank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan (sp?) in Service
Apr 27, 2024 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 27, 2024

Very helpful and efficient and information on problems. Service good. Only problem is distance from my home in south windsor. More

by Cb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just folks in Service dept. Don't recall names but all good workers.
Apr 29, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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