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Gary Rome Kia - Service Center

Enfield, CT

4.3
709 Reviews
Call Service Center (860) 253-4753

710 Reviews of Gary Rome Kia - Service Center

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June 06, 2024

Very efficient they completed the service in the time the quoted. They offered me a car wash. They followed up with a call to make sure I was satisfied More

by SGOLDBERG1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David and our team met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

June 05, 2024

Not thorough in the application of their service. Do not listen to their customers. Forces unnecessary appointments for needless service calls. More

by shadodragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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June 05, 2024

Excellent customer service. Very informative as well. Waiting room is clean and cool with attractive tea /coffee station. Thank you More

by ptendeng12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 06, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

June 04, 2024

Employees are always friendly. Waiting area is very clean. Complementary water is very much appreciated. More

by RCTSTEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
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Jun 04, 2024 -

Gary Rome Kia responded

It's great to hear that Hector was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

June 04, 2024

Staff was courteous. Service was efficient and thorough. Waiting room was comfortable and had Wi-Fi, all in all a good experience. More

by SUSANMAZZA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Gary Rome Kia responded

Susan, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

June 02, 2024

Excellent customer service. . Worked with John Bruso..He went above and beyond and made my purchase experience stress free More

by C.MOLINA
Recommend Dealer
Yes
Employees Worked With
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bruso
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Jun 03, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 02, 2024

Great dealership. All personnel are helpful, professional, and friendly. I highly recommend this place. You will like them. More

by GAIL.R.STREHLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 18, 2024

Both cars bought here and will continue to be our #1 Kia dealership! Great service! More

by Doreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, Doreen, we look forward to having you as a valued customer for many years to come!

May 18, 2024

great work, faster than some other big brand dealerships. Front desk people were attentive and helpful with any questions I had. More

by CORRINK71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Stacey
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May 19, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

May 18, 2024

I bought my last two cars there and have serviced my cars there since buying them. They work fast and are always friendly and helpful. More

by TMOONEY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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