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Gary Rome Kia - Service Center

Enfield, CT

4.3
746 Reviews
Call Service Center (860) 253-4753

746 Reviews of Gary Rome Kia - Service Center

Sort by
April 25, 2025

Very professional,kind courteous, overall experience was excellent! It has been great doing business with you! More

by DCARR4146
Recommend Dealer
Yes
Employees Worked With
Ivy Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivy Velez
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Apr 25, 2025 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 25, 2025

I’ve been taking my car 3 times already to the service department but no one can reset oil change system. This was not the first time and last 3 times same problems happened. I was supposedly get a call More

by jessica_yun00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayliana Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2025

It was clean , my appointment was first thing in the morning so it wasn't very busy, and the employees were attentive and pleasant. More

by Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Gary Rome Kia responded

Mom, thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad Kayliana and our team were able to help, and we hope to see you again!

April 14, 2025

Kay is a courteous and helpful new addition to the team. She fits right in ! Thanks for following up on my paperwork and getting everything situated. More

by Lynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eve Trisdan
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Apr 14, 2025 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 12, 2025

The dealership is great yet I am disappointed in Kia headquarters and I n the vehicle . The transmission on my Niro failed and they would not cover it under warranty. More

by DNH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Gary Rome Kia responded

We're sorry to hear about this. We would love to see if we can assist with Kia Corporate. Please feel free to contact us directly, or let us know the best way to contact you and we will reach out.

April 11, 2025

Friendly staff always willing to help available for any questions. The cleaning and vacuuming of the car is fantastic. Great experience. More

by Patricia Wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

April 08, 2025

Fast, courteous and always a pleasure to do business with. I have been with the dealership for 6 years, and have no plans to change that. More

by LORIJJ33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in sales was excellent
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Apr 08, 2025 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

March 31, 2025

They were very quick did a good job on the car I am happy with the work More

by LOGANENDERLE02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

March 27, 2025

Pleasant staff members, clean and bright facility. Long drive for us but worth it for good customer service. More

by POOPERFECTPOODLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 27, 2025

Trisden has been working hard to understand my battery issue, and while nothing has been found, he has been pushing corporate engineering for additional tests. He has shown me all the readings of all the More

by Al K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

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