Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
693 Reviews of Gary Rome Kia - Service Center
Sort by
Verified Customer
November 22, 2024
Overpriced, gouging. Car not fixed had to return, car left unlocked and was broken into. Service blamed us for the car bring unlocked and getting into. Dealership was a Car not fixed had to return, car left unlocked and was broken into. Service blamed us for the car bring unlocked and getting into. Dealership was awful to work with. More
by JOHN.S.BUXTON
Employees Worked With
Kaye
November 22, 2024
Great dealership with great customer service and great employees and products. Very knowledgeable and cost of services is commendable. employees and products. Very knowledgeable and cost of services is commendable. More
by FMILLSJR
November 22, 2024
Everyone was very nice. Waiting room was clean and quiet. Quick service and overall a wonderful experience. I will be back! Waiting room was clean and quiet. Quick service and overall a wonderful experience. I will be back! More
by deskrzyniarz
Employees Worked With
Front Desk Receptionist
November 21, 2024
We were very pleased with the service. And they clean the inside of my car which had a couple of scratches on the glove compartment and it appears that they are gone now thank you whoever And they clean the inside of my car which had a couple of scratches on the glove compartment and it appears that they are gone now thank you whoever cleaned our car it is very much appreciated thank you very much for everything More
by RDC518
Employees Worked With
The girl at the service department I can't remember her name was very nice and I never met the technician that cleaned in rotated our tires and did the oil change
November 19, 2024
I only use them for Emissions but they are always great. Quick, great customer service and friendly staff. They have a great waiting room and plenty of room to relax while you're waiting. I recommend the Quick, great customer service and friendly staff. They have a great waiting room and plenty of room to relax while you're waiting. I recommend them highly. More
by KIMBEEKAMIKAZE
Employees Worked With
Front desk was very helpful and prompt and listened to what I said.
November 10, 2024
JJ was amazing . Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride More
by Roberto
November 09, 2024
They were awesome. They all were so professional and friendly. They explained all. And washed my car and vacuumed it also. I love that KIA dealership and it was so nice They all were so professional and friendly. They explained all. And washed my car and vacuumed it also. I love that KIA dealership and it was so nice to be treated so well and professional. I will go back there anytime for any service. The best people ever! More
by annie.coro
Employees Worked With
November 06, 2024
Needs customer service training. Marissa is miserable to customers and coworkers. Does not align with the Gary Rome philosophy that is widely advertised. Marissa is miserable to customers and coworkers. Does not align with the Gary Rome philosophy that is widely advertised. More
by Nicole
Employees Worked With
Marissa, Kay, and a third person- a gentleman who I can not recall his name
