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Gary Rome Kia - Service Center

Enfield, CT

4.3
742 Reviews
Call Service Center (860) 253-4753

742 Reviews of Gary Rome Kia - Service Center

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April 12, 2025

The dealership is great yet I am disappointed in Kia headquarters and I n the vehicle . The transmission on my Niro failed and they would not cover it under warranty. More

by DNH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 11, 2025

Friendly staff always willing to help available for any questions. The cleaning and vacuuming of the car is fantastic. Great experience. More

by Patricia Wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

April 08, 2025

Fast, courteous and always a pleasure to do business with. I have been with the dealership for 6 years, and have no plans to change that. More

by LORIJJ33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in sales was excellent
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Apr 08, 2025 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

March 31, 2025

They were very quick did a good job on the car I am happy with the work More

by LOGANENDERLE02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

March 27, 2025

Pleasant staff members, clean and bright facility. Long drive for us but worth it for good customer service. More

by POOPERFECTPOODLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 27, 2025

Trisden has been working hard to understand my battery issue, and while nothing has been found, he has been pushing corporate engineering for additional tests. He has shown me all the readings of all the More

by Al K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

March 27, 2025

I think the price on the ca was average. I think the dealership could work more on knowing and showing details on the car. Have the car ready when we get there. Had the car a few weeks befor More

by KIRSTEN.BUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Gary Rome Kia responded

Kirsten, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

March 26, 2025

The dealership and its employees are very nice. The atmosphere is very sale orientated and would like to see a more people approach. Affordability should be discussed more. Also when a new vehicle More

by moord003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

March 23, 2025

Fast good service in-N-Out real fast for emissions test always go there and free coffee More

by GMCTRUCK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

March 22, 2025

Would never recommend Gary Rome. Bought a vehicle from them, in less than 2 years the transmission blew. No warranty or anything even though under 100,000 miles. More

by Hollyw19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jovan McGowan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Gary Rome Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Holly, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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