Gary Rome Kia - Service Center

My Kia is a 2013 so I normally go to a local garage. This time though there was a fuse recall so I needed to go to a Kia dealer for a free fix. My dealership is no longer there from years ago. The This time though there was a fuse recall so I needed to go to a Kia dealer for a free fix. My dealership is no longer there from years ago. The last time I went to a dealership for a recall (NOT Gary Rome*) I didn't love it. They recommended almost $5k of repairs that weren't necessary.....so I had what needed to be done at my garage for $400. So I was not looking forward to this, but it was very different at Gary Rome. The staff were very efficient and polite. After the repair I was given a recommendation for one thing (the rear allignment) which was reasonable. Also the waiting area is nice and comfortable, and they washed my car complementary at the end. So I felt really good about this dealership and would recommend it. More

Great fast and easy Marissa was great always makes the process easy Always friendly thank you process easy Always friendly thank you More

Very good experience. Low pressure and knowledgable about the vehicles they sell. D'angelo was great to work with. Low pressure and knowledgable about the vehicles they sell. D'angelo was great to work with. More

great service. quick and easy. had friendly customer service. i would recommend to my friends. quick and easy. had friendly customer service. i would recommend to my friends. More

The associates are very knowledgeable, friendly, courteous. They make sure to explain in cost in detail courteous. They make sure to explain in cost in detail More

Justin Martin was great. He was very accomodating and professional. Glad to do business with him. He was very accomodating and professional. Glad to do business with him. More

Awful. Every single time I have to bring my car in, it’s an AWFUL experience. Your staff is rude, unhelpful, and stupid. You don’t even fix the things that Every single time I have to bring my car in, it’s an AWFUL experience. Your staff is rude, unhelpful, and stupid. You don’t even fix the things that it has been brought in to fix. More

Sorry to say but you guys did not fix my problem last time so you guys will not be seeing me aging I will be going to a different Kia for now on to get my Service done time so you guys will not be seeing me aging I will be going to a different Kia for now on to get my Service done More

You lied gave me a list of things to fix after paying $200 for diagnostic for car to start and guess what all I needed was my codes reset I will be calling tomorrow to see if I can be reimbursed for my d $200 for diagnostic for car to start and guess what all I needed was my codes reset I will be calling tomorrow to see if I can be reimbursed for my diagnostic I won’t be bringing my car back ever again!!!!!!!!!!! More

I was told I should do my first service here as I purchased vehicle here, I went for an oil change and it ended up costing $140. Apparently, I needed an extra quart of oil which wasn’t accounted for purchased vehicle here, I went for an oil change and it ended up costing $140. Apparently, I needed an extra quart of oil which wasn’t accounted for in the original price of the oil change and my tires need to be rotated already… I did wait over an hour and a half and then when they told me to go out front to get my car once finished I couldn’t find it and then they couldn’t find it and then finally found it and drove it out front for me.. I will not be going back to the dealership for my next service.. More