Gary Rome Kia

De'Anglelo was awesome to work with. So helpful and thoughtful in every step of the process. I would definitely work with him again. So helpful and thoughtful in every step of the process. I would definitely work with him again. More

It was nice and easy. Quick to get assistance. Kept up to date with the progress of my vehicle Quick to get assistance. Kept up to date with the progress of my vehicle More

Quick, Service person was knowledgeable and pleasant. Got to meet the dogs and of course Gary Got to meet the dogs and of course Gary More

Angel was great and communicated in a timely manner. The only issue I have is that the car is still failing to start as when I brought it in The only issue I have is that the car is still failing to start as when I brought it in More

Dan was friendly and had a great sense of humor, helped us out every step of the way and made it a completely painless experience. us out every step of the way and made it a completely painless experience. More

1 - Poor -- Overall rating. 1- Poor Communication. The people in service are very nice, but don't seem to be at their desks when I call, and the phone messaging keeps going arou 1- Poor Communication. The people in service are very nice, but don't seem to be at their desks when I call, and the phone messaging keeps going around in circles. I have to hang up to call again, but when I talk to someone, it is not someone at the Kia dealer (some central office somewhere?). 2- Poor accuracy of the bill. I am extremely shocked and disappointed at the cost of a simple oil change. I will be going back to the service center to get my bill adjusted. My Niro HEV takes 3.8 to 4 quarts of oil, but I was charged for 5 quarts of oil ($10/quart). Also, charged (unknowingly to me) for $21 MOA (motor oil additive?) and $30 CPE (I still don't know what that is). 3. Outrageous cost for recommended service of replacing filters. I was quoted almost $200 to replace the cabin and engine filters. These filters cost me $25 and took me 15 minutes to install. The engine filter took literally 1 minute to replace with no tools needed. This is true price gouging. 4. Incomplete service. The service-minder reset was not performed upon completion. I called to see how to do it, but they did not give me the correct instructions to do it at home. I needed to return to the dealer to have it reset. 5. Outrageous total bill. $146 for an oil change is over twice what it should be. My much larger F-150 oil change was around $80 AT THE FORD DEALER. I will be going elsewhere for my oil changes in the future. More

Always pushing extra work especially warranty work never able to justify think this place needs to be looked into able to justify think this place needs to be looked into More

Dan is a nice person. He introduced the details of the car for us, very considerate for test drive. He introduced the details of the car for us, very considerate for test drive. More

Everyone was extremely helpful, informative and courteous. D’Angelo was an excellent salesman in every respect. courteous. D’Angelo was an excellent salesman in every respect. More

I left three different voicemails for the service department to call me regarding an appointment, but never heard from them. At one point a voicemail was left for me and when I immediately returned i department to call me regarding an appointment, but never heard from them. At one point a voicemail was left for me and when I immediately returned it, I did not get a response. The quality of repairs is acceptable, this time I only had an oil change, but the prices are outrageous. More