Gary Rome Hyundai

From 2000 miles away Glenn Call and everyone at Gary Rome went above and beyond to make the transaction easy.They stuck to their word, and sent me my Hyundai Sonata Hybrid with a tank full of gas! went above and beyond to make the transaction easy.They stuck to their word, and sent me my Hyundai Sonata Hybrid with a tank full of gas! More

My entire car-buying experience with John was great. He was both friendly and knowledgeable, was able to answer any question I had, and was easy to do business with. I felt relaxed and comfortably shoppin was both friendly and knowledgeable, was able to answer any question I had, and was easy to do business with. I felt relaxed and comfortably shopping at Gary Rome Hyundai, and would recommend it to anyone looking for a pleasant car-buying experience. More

I bought my last 3 vehicles from Gary Rome, and each time the service has been exceptional. My continued loyalty to them should speak for itself. They always go above and beyond what I have expected from the the service has been exceptional. My continued loyalty to them should speak for itself. They always go above and beyond what I have expected from them. More

If you are looking for an honest, friendly, knowledgeable dealership, look no further than Gary Rome Hyundai. My family owns 3 Hyundais. Whether buying new or used, they listen to your needs and help you f dealership, look no further than Gary Rome Hyundai. My family owns 3 Hyundais. Whether buying new or used, they listen to your needs and help you find the car that fits those needs. It is a wonderful feeling to know you are dealing with such a reputable company. More

Mr. Gary Rome President 1000 Main Street Holyoke, MA Mr. Gary Rome President 1000 Main Street Holyoke, MA Re: Steve Maiolo and Stephanie Tindell Dear Gary, I want to thank you and your staff me Mr. Gary Rome President 1000 Main Street Holyoke, MA Re: Steve Maiolo and Stephanie Tindell Dear Gary, I want to thank you and your staff members particularly, Steve Maiolo and Stephanie Tindell for their attentive, professional and accommodating service they provided me during my most recent visit. You are very blessed to have the caliber of professionalism these two employees present. Please, let them know how grateful my wife and I are for helping us get our vehicle repaired in such short notice. Sincerely and best regards, Alex Chavez More

We have a new 2012 Hyundai Elantra which didn't come with a spare tire. Our tire blew at the driveway to Pep Boys in West Springfield. Because of the hole, we could only pump enough air to make it to Gary a spare tire. Our tire blew at the driveway to Pep Boys in West Springfield. Because of the hole, we could only pump enough air to make it to Gary Rome. Unfortunately, they didn't have a new tire but the service desk was very apologetic and the Sales Manager, Ed Bourbeau graciously gave us a ride home to Greenfield. They did well finding us a replacement tire (same type) and had our car ready the next morning. Originally, we didn't expect to pick up the car until friday, a day later. The Service Department(late night) were very informative and the sales department including Ed were very pleasant. We look forward to servicing our car again at Gary Rome in the near future. The entire staff speak very highly about working at Gary Rome and how they keep their employees so there isn't a major turn around like other dealers have. Gary Rome certainly looks and feels like a wonderful dealership that truly cares about their customers. I would highly recommend them for purchasing a vehicle and for the best customer service. By the way, I've purchased car accessories many times and whenever I email Gary Rome about a specific part, I get my question answered very quickly. Thanks, Gary Rome! Happy Holidays! Merri and Kenny Winn More

My service experience at Gary Rome was great, so I went to them for my new car, and my recent buying experience was excellent. They took care of all the details and had everything ready for me, exactly as to them for my new car, and my recent buying experience was excellent. They took care of all the details and had everything ready for me, exactly as agreed, and they had me in my new car and on the road quickly. The sales person, Jason Cisek, was professional, friendly, knowledgable and made the overall experience painless and easy; he was a pleasure to do business with. More

We first arrived at Gary Rome Hyundai on Saturday the 26th looking to purchase a 2012 Sonata. We chose to go to this dealership because I had previously purchased my Santa Fe in 2006 from this dealership 26th looking to purchase a 2012 Sonata. We chose to go to this dealership because I had previously purchased my Santa Fe in 2006 from this dealership and I was pleased at that time with the service offered. We also worked with the same salesman that I had previously dealt with. We discussed what we wanted and he took us out for a test drive. Everything was great up to this point, then we sat down to discuss the numbers. We informed him of our trade (a 1995 Ford Contour that was not in great shape). We discussed prices and his exact words to us were: "If I can meet your offer of $19,000 will you come back tomorrow at 1pm with your trade in so we can finish everything up?" We said yes as this was the offer that we wanted, $19,000 for a 2012 Sonata with the basics. We then arrived on Sunday the 27th at 1pm with our trade in ready to do business as previously planned. He took the trade in and got it appraised while we took another car out for a test drive. Once we got back he was all done appraising the trade in and it was time to get all the finishing touches done. Needless to say we had no idea they had pulled a bait and switch tactic on us. He sat down with us and started off with : okay so we are at $20,900 and with your loyalty award and trade in that will be $20,400 plus sales tax and registration, etc. We were blind-sided. We asked what happened to the deal we had agreed upon yesterday and it was no longer even a consideration. He said this is what we are offering no negotiation on price. They then tried to say we could negotiate on the demo car that we just tested that wasn't even the same color or specifications that we wanted. We then decided to go elsewhere and when we got up and left he didn't even have the courtesy to shake our hands but did say good luck finding what you want elsewhere, let me know how it goes. We then went to Lia Hyundai in Enfield, CT. We had great service, great price, and they did not try to play games with us or pull any other illegal tactics like bait and switch. We will never go back to Gary Rome Hyundai and we don't recommend that dealership to anyone else. If you want the best service from Hyundai then go to Lia Hyundai, we did as did several other of our friends. More

I love Gary Rome!! I bought a Sonata from Gary Rome Gary Rome in 2005 and had a wonderful experience. I worked with Dave Spafford to find the exact car I was looking for. He is a great guy and is very frien Rome in 2005 and had a wonderful experience. I worked with Dave Spafford to find the exact car I was looking for. He is a great guy and is very friendly. Dave treated me with respect, unlike the previous dealership I had dealt with. Dave is now my go to guy in the Service Department. Whenever I go in for service he greets me as family. Thanks Dave, you are by far the BEST! Recently my husband and I decided we were going to buy two new vehicles and the first thing I did was ask Dave if he could recommend someone on the sales staff. As always Dave came through for me. I was introduced to Mark Baron and the fun began. Literally Mark made our car buying experience fun. He is very knowledgeable and took all the time needed to find out what each of us was looking for and then explained our options. Needless to say we bought two new 2012 Tucson’s and we are loving them. I will refer all of my family and friends to Mark Baron and the great staff at Gary Rome. Mark, I want to say thank you so much for a wonderful car buying experience, you are the also the BEST and are my new go to guy in sales!! Cherie Costa More

Good morning, Toward the end of summer I was looking to Good morning, Toward the end of summer I was looking to purchase a more dependable car at which time I asked some friends for referals. My friend bou Good morning, Toward the end of summer I was looking to purchase a more dependable car at which time I asked some friends for referals. My friend bought his Santa Fe from Gary Rome and he introduced me to Jim Wright, who keeps his vechicle in tip top shape. Jim refered me to Gary Rome and assured me they would have the car that would fit me. I then pre-qualified online, with the help of Rick (internet dept). Upon arriving at Gary Rome, in Holyoke, I was greeted by Jim and Rick. I then met Mark Baron who helped me select my 2010 Hyundai Accent. I was comfortable, not pressured and informed. We talked about mileage, dependability and history of the car and others like it. Mr. Baron then introduced me to Jessica O'Shaughnessy who helped me make the payment decisions that were right for me. My overall experience was great and I will be refering my family and friends to Mark Baron and the friendly staff, at Gary Rome , in holyoke. More