Gary Mathews Motors - Service Center

Good service, but takes a long time This is a good service center with knowledgeable staff, but they are often dealing with a backlog of cars. This means it can take a week or longer to This is a good service center with knowledgeable staff, but they are often dealing with a backlog of cars. This means it can take a week or longer to get a repair done, or if you call to schedule, it can take just as long. They have a courtesy shuttle if you need to get somewhere while you wait on your car, and it will come pick you back up when your car is finished. More

Poor customer service Took for a recall. A bolt fell out of the shock which could have caused a wreck. Took it back to have that fixed and it took two weeks for the error t Took for a recall. A bolt fell out of the shock which could have caused a wreck. Took it back to have that fixed and it took two weeks for the error to be fixed. No phone calls to let us know the status either time. More

Exceptional service My service experience was great! It took less time than originally thought. Communication was thorough. I would definitely recommend this service cent My service experience was great! It took less time than originally thought. Communication was thorough. I would definitely recommend this service center to my friends More

Great customer service The staff at Gary Matthews was above my expectations, they took care of me from the minute I arrived at the service department. They just didn’t just The staff at Gary Matthews was above my expectations, they took care of me from the minute I arrived at the service department. They just didn’t just think of me as a way to make, but instead they thought of me as family and took care of me. They didn’t just try to sell me something I didn’t need but instead gave me exactly what my vehicle needed, to include the sales that were going on, sales in which I wasn’t aware of. So thank you for your guys hospitality and your great customer service. More

Not Empathetic I had to service my vehicle because it wasn't drivable and they had a 2 week wait to diagnose my vehicle. The dealership didn't have loaner vehicles w I had to service my vehicle because it wasn't drivable and they had a 2 week wait to diagnose my vehicle. The dealership didn't have loaner vehicles which doesn't make any sense. I had a unique situation and they really didn't care nor did they have any options for me other then leaving my vehicle and waiting. More

Oil change went in for an oil change, got the oil change came home an park my truck in the garage. Two days later pull out of the garage and there was an big oil went in for an oil change, got the oil change came home an park my truck in the garage. Two days later pull out of the garage and there was an big oil spill on my floor. Open the hood and I notice that there was oil where the fill cap is an around it. Apparently the tech spilled oil down on the engine causing that spill to occur on my floor. That's what was told to me. It could have been a loose drain plug or filter I don't no because I didn't check it. But never the less I wasn't happy with the service. More

Service plus Recall V54 Bobby Morales was exceptional in all aspects. Explained everything thoroughly. Disappointed on procedure to determine daylight running light out. Fi Bobby Morales was exceptional in all aspects. Explained everything thoroughly. Disappointed on procedure to determine daylight running light out. First I'd replace bulb, THEN if that didn't fix problem I'd move on to diagnostics. Instead diagnostics is done first costing customer more money than necessary with the same result. A bulb cost $7.99 and $115 to replace it? I understand you have to make money, but this over compensating. More

Tow mirrors Rich Johnson sold me the truck a year ago and he’s still helping me with any issues or questions. Great asset to the dealer. Rich Johnson sold me the truck a year ago and he’s still helping me with any issues or questions. Great asset to the dealer. More

No feedback So turned in my 2015 jgc for oil and fuel change. It had limped in because the fuel filters were shot. It took them 6 days to change them out. During So turned in my 2015 jgc for oil and fuel change. It had limped in because the fuel filters were shot. It took them 6 days to change them out. During this time I received no feedback or updates during the time. They have this sweet texting service they send you your first message on and then don’t send anything afterwards. The service department says they are always back logged and understaff, every time I go there. I have been a handful of times. I would think you could send updates of progress or where I am in the que to get worked on would help. I talked to friends that said they avoid this dealership and go to the one in Hopkinsville or use car shops. More

Oil Change I had an excellent experience with my oil change/maintenance check. David Farmer handled my check in very efficiently and kept me informed consistent I had an excellent experience with my oil change/maintenance check. David Farmer handled my check in very efficiently and kept me informed consistently while the service was being performed. He was informative but not 'pushy' as far as any additional service recommendations. I would recommend this service department. More