Gary Mathews Motors - Service Center

Took my truck in for a noise coming from the front of my truck when turning to the right. They kept my truck for 2 days. Even had me come back and ride with a guy to make sure we were hearing the same noise truck when turning to the right. They kept my truck for 2 days. Even had me come back and ride with a guy to make sure we were hearing the same noise. Called me the next day and said the noise was coming from the brakes. And wanted to charge me $1300 to change front pads and rotors. Turned it down and brought it home to change myself. The parts. Were $330 dollars. So $900 labor for something that takes less than 2 hours to do. When I get my wheels off I notice nothing wrong with pads or rotors. No rouges in rotors and over have the meat left on pads. Called the service manager the next day and was told it wasn't a wear issue but they didn't actually know what was making the brakes make the noise. I personally think they should actually try to find the true problem instead of just telling me I needed a hugely over priced and unneeded brake job. Can understand why the place has only a 2.9 rating. Won't be using this crooked place again. Would rather drive a little distance just to avoid them. More

if it wasn’t for him I would give the dealership 10 negative starts. He put up with me for the last 3 months and remained professional even when I lost my cool. I had my car towed to the shop March 13t negative starts. He put up with me for the last 3 months and remained professional even when I lost my cool. I had my car towed to the shop March 13th and just got it back 2 June. They screwed around for 3 months. It took them 5 weeks to even get it in to do a diagnosis then once they dragged it in the shop it took them another 2 weeks to get a technician to complete the diagnosis. Part was ordered and showed up within a week and sat in the car until 2 weeks ago when they finally got around to installing the part. I contacted the service manager and he gave me a sob story about how the hey are short staffed when every business is short staffed. I never got anything saying the work was complete i just happens to make my weekly phone call to check up on my car. I found out it had been completed and was sitting waiting for me. I was advised they would not release the car to me until the warranty company sent their money to the dealership. So another week went on and i had to do Gary Mathew’s legwork for them and call the warranty company. King story short the warranty company had already sent them the instructions on how to submit the invoice and it was ignored. I then contacted Gary Mathew’s and a different person helped me and told me all they needed was my signature and then they would submit it he invoice. So I went down to pick up my car and what so you know the key fob transmitter they replaced wasn’t programmed correctly so I had to leave it there again. I would never recommend Gary Mathew’s to anyone. Absolute worst service department and I hope Mr. Mathew’s does something to fix this issue so one else looses their car for 3 months. More

The worst dealership experience I have ever experienced. Lied to by service department and Landon Matthews himself. Don't be fooled by the southern charm B.S and the double talk. They could care less about Lied to by service department and Landon Matthews himself. Don't be fooled by the southern charm B.S and the double talk. They could care less about customer service or customer retention. I hope their bottom line is affected but probably not because they only care about numbers and I'm just 1. They have no clue how to service a customer they screwed over. More

Took my car down to be diagnosed because we've been chasing a problem in circles. We told the service advisor multiple times everything we had already done and the problem always seem to come back. The chasing a problem in circles. We told the service advisor multiple times everything we had already done and the problem always seem to come back. The mechanic refused to listen he basically went in the same big circle we just did to come back and tell us the same thing we had already figured out. The advisor and the service manager refused to keep in contact to the point we had to call the dealership screaming just to get some answers only for them to say take the car we don't want it. Don't even get me started on the lady that thought she was big and bad on the other end of a phone. We can square up anytime! Basically do yourself a favor and take it to a local mechanic. Stay away from these night school drop outs that are to stupid to change their own oil More

Alright so it's easiest to start this story here and then post it to other review sites as I go (thank the gods for long drives and time to kill) So before we moved Kyles truck started having issues with sch post it to other review sites as I go (thank the gods for long drives and time to kill) So before we moved Kyles truck started having issues with school and the move we chose to take it to Gary Mathews Motors after a few months of back and forth with the engine place we were finally told 3 weeks ago the engine would be in and it would be done by end of week... As the end of the week approached we called and were told they ran into an issue and have to get a part so next week, ok fine then they ordered the wrong thing so we were told the next week (this past weekend) after work we get on the road and begin the 5.5 hour drive we call as we get started and we're told nope it's not going to be done Friday but FOR SURE Monday... ok we're irritated but we adjust so I take a day off work we make the drive Sunday after I get off work. Monday afternoon we walk into the shop and the engine isn't even in the truck and the service guy at the desk laughs when we ask is that truck going to be done today and says no maybe tomorrow. At this point we're livid because 3 weeks of us having to call for updates and being left in the dark. After we talk to the man in charge of services they send a shuttle down for the addtl prt they needed now and have a tech work over to ensure it's done Tuesday. Finally Tuesday 3 pm we have our truck back in our possession! You would think this is where the story ends but of course it doesn't... We look over the truck and the driver side headlight it scratched incredibly bad so we show them and they tell us oh those are after market it's heat damage (pictured is the light) heat damage would not put external gouges in a headlight and when you wipe it you wouldn't feel fiberglass shards. Then they have their "light specialist" come look and he says oh that's heat or chemical damage and I explained exactly what I stated above. He walks away pst my brother and says "that fat xxxxx needs to shut her mouth" while the owner of Gary Mathews SON laughs at this statement. This whole ordeal has caused financial loss and unnecessary stress to our family and then to top it off the blatant disrespect from someone who works with/for Gary Mathews. I'm sorry for the long read but I beg of you if you got this far please spread the word to other families especially Military families to take their business elsewhere unless you want your wives or daughters disrespected as I was today. There's been no communication since all of this occurred so there for I am taking it to social media platforms to ensure the word is spread on the experience that we had. More

Good morning, sad to say that on most occasions I don’t even bother to leave a negative review but today I feel it’s important to make others aware of this. I purchased a $170 navigation update for my husb even bother to leave a negative review but today I feel it’s important to make others aware of this. I purchased a $170 navigation update for my husbands Dodge Ram and in order for me to use the software I have to download the most updated Uconnect version, I called the dealership to do the update on our truck and Mr Ryan says that if they do the update there is a big chance that our radio won’t work afterwards and I would have to buy a new one. I called another dealership and was told there was no such thing probably they just didn’t want to do the update for me :( very very disappointed if indeed that was the case. Will definite reconsider taking our truck there for service if they would lie about something soo insignificant More

I took my vehicle into Gary Mathew Motor, 3 TIMES! For a cracking noise when I turn the steering wheel. In June, they diagnosed my vehicle with bad calipers (I just had them replaced!) Problem still there. cracking noise when I turn the steering wheel. In June, they diagnosed my vehicle with bad calipers (I just had them replaced!) Problem still there. Took it back and now diagnosed with needing new struts. Replaced those and after a couple days the problem continued!! Now, they want to charge me 600.00 to fix it a third time!! NOW saying bad ball joint complete guesses?! I had this issue raised up the ladder to corporate and was ONLY offered a waived diagnostic fee. They feel that this is a "new" issue since it's been 90 days. Nevermind a current pandemic and no available appointments for 30 days!!! My issue has the SAME..exact...presentation!! So because their mechanics suck I have to pay to have this fixed (somewhere else!!) AGAIN!! HORRIBLE MECHANICS AND ADMINISTRATION!!! More

Screwed during service I took my 2015 Ram 2500 in for it's 120,000 service and knew before hand that it would be a pretty penny but not to the sum of $1049.00 After reviewin I took my 2015 Ram 2500 in for it's 120,000 service and knew before hand that it would be a pretty penny but not to the sum of $1049.00 After reviewing the invoice I saw that I was charged $140.50 twice for fuel filter changes. I know there are two filters and I buy OEM Factory filters for $90.00 for the set. I called their parts department and was told that one filter is $93.00 and the other is $77.85 yet they charged me $98.99 and $82.99. Then I called the service manager who told me that they are billed differently and they are listed at $134.00 a piece. I said, "wait a minute, you are going to go into your parts department and get the exact same filter that I would pay would pay $93.00 if I bought it over the counter and you're going to raise the price $41.00 because you're getting it and then charge me and he said yes. That is complete xxxxxxxx, I will NEVER take my vehicles to them again and I will NEVER buy another truck from them. I have been a loyal customer for 15 years but that ends today. I will also never recommend them to another person again. I understand that mechanics have to paid, that's what the $115 an hour rate is for but that doesn't mean you get to screw over your customers. More

Van Repair As result of bad repair job at Parkway Chrysler, my would not start and we were stranded at I24, Exit 89 on way to doctor. My husband is taking chemo As result of bad repair job at Parkway Chrysler, my would not start and we were stranded at I24, Exit 89 on way to doctor. My husband is taking chemo 110 miles from home. Bobby took care of getting us on the road and getting the van repaired. More

Nothing fixed Took truck to have vibration fixed. Still had vibration. Took to tire shop and they got vibration out. Seat cover still coming unhooked underneath the Took truck to have vibration fixed. Still had vibration. Took to tire shop and they got vibration out. Seat cover still coming unhooked underneath the drivers seat. Have taken my truck there twice to have repairs done in the 2 months that I’ve owned it only to have to repair it myself or have someone else repair it. More