Gary Crossley Ford - Service Center

We had help with our keyless enter on our used Escape. They also helped us set up our sync. Great service people and great customer service! They also helped us set up our sync. Great service people and great customer service! More

This dealer is one of the most horrible experiences I have had in my 35+ years dealing with car dealers. I was reffered to them by my insurance company to repair body work from an auto accident. I wont have had in my 35+ years dealing with car dealers. I was reffered to them by my insurance company to repair body work from an auto accident. I wont even get into thr rudeness of the employees or the 3 times I had to take thr vehicle back to them to have it fixed PROPERLY. It still is not fixed to my satisfaction. To add insult to injury 8 months after I concluded my nightmare with Crossley, Ryan Crossley (apparently inherited part of daddy's business but does not know how to run one) called me out of the blue amd demanded $1,500.00 for unpaid work. I ask Crossley for documentation why he believed I owed him money. I also asked if a problem existed 8 months ago why are we addressing now?? Crossley refused to provide any documentation and advised I had only written him a check for $150.00. I then produced a check from the bank showing I had paid at least $650.00. Crossley acted puzzled and challenged the validity of the check. After confirming it was real he still demanded the original ammount. This whole things stinks and the truth will come out and it will end with egg on the face of young Crossley. Proceed with caution if you deal with this dealer. You can find a much better selection, friendly staff, and honest business practice just a little south of this dealer who thinks he is in Liberty, MO but actually is in Kansas City, Missouri. More

Took an Expedition in due to the check engine light and after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be done. Said it would be ready in the morning. Now we're on day 3 and no word yet. I called Todd Crossley the GM of the dealership and left him a v/mail on how unhappy I was as a customer and asked for a call back. Forget it! Oh they called yesterday and said they needed an extra $150 because the job was harder than they expected. THAT is what prompted my call to the GM. I told him in my v/mail that should know how to work on Ford products and that's why I brought the car to them instead of the corner mechanic. Very very frustrating. My family has 3 Fords and like all 3 of the cars but don't ever ever deal with Gary Crossley Ford in Liberty!! More