Gary Crossley Ford - Service Center

I hate taking my car in for service for many reasons. Eddie at Gary Crossley Ford changed my mind. He was friendly, helpful and not pushy, professional and kept me informed throughout the day as to what Eddie at Gary Crossley Ford changed my mind. He was friendly, helpful and not pushy, professional and kept me informed throughout the day as to what was going on with the car. I now feel comfortable with taking my car in for service. Thanks Eddie, the car runs great. More

Took the Sync Class. It was great! She did a geat job. Thank you Frankie! The class was informative and helpful. It was not a waste of time. Thank you Frankie! The class was informative and helpful. It was not a waste of time. More

I just completed the sync classes with Frankie Petty today. I found the class very help even though I knew most of the information Frankie shared. I wish this class would have been available at the prio today. I found the class very help even though I knew most of the information Frankie shared. I wish this class would have been available at the prior dealership I purchased my Mariner in 2010. Frankie walked the class through all of the areas of Sync and explained each area very well. This service is a great benefit to those who just purchased a Ford or had one before and did not understand the system. Thanks for the great availability of such a class. Kathy Avelyn More

Took sync class was very helpful and would recommend to anyone that has sync service on vehicle. Also employees are very friendly and helpful. Overall experience has been good. anyone that has sync service on vehicle. Also employees are very friendly and helpful. Overall experience has been good. More

I am giving this rating because Frankie Petty did an AWESOME job in showing all three classes, Begnnining, Intermediate, and Advanced how to make the most of our SYNC systems. Frankie made the classes i AWESOME job in showing all three classes, Begnnining, Intermediate, and Advanced how to make the most of our SYNC systems. Frankie made the classes interesting, fun, and answered all questions she was asked. The classes were fun, comfortable, and very informative. Thank you again Frankie. More

My car got hit twice at work (in one week) on the drivers side back door and the bumper and tail light had gotten broken. I was referred to Leon at the body shop who wrote out an estimate for me and looked e side back door and the bumper and tail light had gotten broken. I was referred to Leon at the body shop who wrote out an estimate for me and looked everything over. He was so friendly and professional and got me a reasonable price for fixing everything. The front desk staff at the body shop was also very sweet when I arrived to drop off my car and to pick it up. It also took them less time then I had anticipated to get everything fixed. When I came to pick it up, it was ready to go and it looked like a brand new car! I am so satisfied with the quality of work that they did and I was pleasantly surprised that the inside of my car was spotless also! I will definitely be back if I ever need any other body work done on any of my cars. They are my new recommendation to friends and family. More

Leon went above and beyond his call of duty as manager. He takes his job to a very personal level. He saved myself and my family from a very unsafe vechicle that was sold to me NOT by Gary Crossley. Leon t He takes his job to a very personal level. He saved myself and my family from a very unsafe vechicle that was sold to me NOT by Gary Crossley. Leon takes pride in his work and the work of his employees. Gary Crossley and Ford in general should be very proud to have him as an employee. Leon should be recognized for his professionalism and integrity for a job well done. I will forever be grateful to him. ----Thanks again the Shields Family. More

Frankie Petty was great at explaining the Sync System and called the followup after each training session to make sure everything was going ok. She made the training fun but informative and encouraged everyo called the followup after each training session to make sure everything was going ok. She made the training fun but informative and encouraged everyone to come with a list of specific questions she could answer. More

My windshield got broken on my new Ford Fusion I purchased from Gary Crossley due to a kid throwing an apple out of a bus window. It was determined this was done on purpose. I have been very busy la purchased from Gary Crossley due to a kid throwing an apple out of a bus window. It was determined this was done on purpose. I have been very busy lately and Stacy in aftermarket helped me with a loaner so I didnt have to take time off of work to get my windshield replaced and my "brow" tinting redone. She just really seem like she cared. Which was nice since my windshield getting broken was done on purpose & I was kind of loosing faith in the generocity of people. Who would of thought faith could be restored at a car dealership? More

I left my car for a 30,000 mile maintenanc. When I returned to pick up my car I was told to pay the cashier and wait for someone to bring the keys to me. After waiting for 15 minutes I asked why my c returned to pick up my car I was told to pay the cashier and wait for someone to bring the keys to me. After waiting for 15 minutes I asked why my car had still not been delivered to me. The cashier check with the service group to determine where my car was and shortly after that a service person handed me the keys to a car that was not mine. I then inquired at the service desk about my car and after some investigation it was determine that my car had been given to an employee from Enterprise rental and was not longer at Gary Crossley Ford. It took over an half hour for the Enterprise group to return my car and the entire time I was waiting the Service Manager - Mike kept explaining that they have a system in place so the wrong person does not get someone elses car. What bothered me most is the lack of concern about the fact that my car was given to a total stranger. Once my car was returned I determine Enterprise had the car long enough to empty all of my personal items out of it and I understand it was within minutes of being rented out to someone for the weekend. In an attempt to make me and my husband feel better we were given a $200 detail coupon. This hardly does anything to ease the frustration and concern we had during the time our car was missing. More