Gary Crossley Ford - Service Center

service call Great work an attitude did as they said they would! great enviroment for customers makes them feel right at home. will recommend to people for sales a Great work an attitude did as they said they would! great enviroment for customers makes them feel right at home. will recommend to people for sales and service! More

the best i have found the service to be good and people thereto be helpfull, i would send anyone i know to this place thanks to helpfull employee i have found the service to be good and people thereto be helpfull, i would send anyone i know to this place thanks to helpfull employee More

Poor service I made an appointment with the service center to have my left turn signal fixed. I arrived promptly at 8:30. After an hour or so Ben comes out and tel I made an appointment with the service center to have my left turn signal fixed. I arrived promptly at 8:30. After an hour or so Ben comes out and tells me they have found the problem. It needs new pigtail connectors in the turn signal. He then tells me it should be done in an hour to an hour and a half. My vehicle is in the first stall outside of the directors office and I can see it from the service office. I checked on it several times while waiting. When an hour and half has gone by I am told the tech has gone to lunch. At 1:00 pm I go to the Service rep called Ben and tell him I want my vehicle and I will have the work done some place else. All of a sudden there is a tech and he says he has completed the job but hasn't done paperwork. He wasn't there prior to 1:00 - the service director told me he had gone to lunch. This tells me that as a customer its was okay to have me waiting for an employee to have his lunch before somebody processed the paperwork. OR IT TOOK ONLY THOSE FEW SECONDS WHEN THE TECH WALKED BACK TO MY TRUCK TO CLIP IN THOSE PIGTAIL WIRES. I CANT COMMENT ON THE QUALITY OF WORK UNTIL I SEE HOW LONG THIS FIXIT WORKS. I TOOK MY TRUCK IN THERE 8 months ago to have this same left turn signal fixed . SO FAR I HAVE INVESTED $700 to have a left turn signal fixed. The first time fooled shame on you. The second time fooled shame on me.. More

Excellent Service We received wonderful treatment from your Service Department. They performed a 5,000 mile checkup on my 2015 Escape plus took care of a Ford recall is We received wonderful treatment from your Service Department. They performed a 5,000 mile checkup on my 2015 Escape plus took care of a Ford recall issue in reasonable time. They kindly provided a shuttle service so that I could be at another appointment and then picked me up! Thank you for having such a great group of employees!!!! More

Excellent Got there a 1/2 hour earlier than my appointment time and they went ahead and got me right in. Showed me that my air filter needed changed and how muc Got there a 1/2 hour earlier than my appointment time and they went ahead and got me right in. Showed me that my air filter needed changed and how much it would cost me before hand. It was extremely hot out that day and the service writer offered us bottled water. More

Quick Lane With an appointment, I had routine service (oil change, air filter, & tire rotation ) completed in 40 minutes as well as my truck washed. Always great With an appointment, I had routine service (oil change, air filter, & tire rotation ) completed in 40 minutes as well as my truck washed. Always great service! More

my experience was excellent. I had no appointment. Your staff was very quick to listen to my problem. They gave me a ride to work. Called me at work to tell me they ordered a h I had no appointment. Your staff was very quick to listen to my problem. They gave me a ride to work. Called me at work to tell me they ordered a hose that would be there Monday. I had a ride promptly at 5 back to the dealership where I had a loaner car waiting for me. To my surprise I got a call Sat to say the hose had arrived a d my car was ready to go! Thank you for making my frustrating problem no problem at all. Everyone was very courtesy as well as efficient! Thank you More

Fast, friendly, efficient service Kyle offered great, professional service. He provided options and quick resolutions within his control. The only gripe isn't with Gary Crossley Quickl Kyle offered great, professional service. He provided options and quick resolutions within his control. The only gripe isn't with Gary Crossley Quicklane but with the industry in general. It's rare to find a part, tire, or any other needed equipment in stock; nearly everything has to be ordered. Each vehicle seems to be extremely unique so no one seems to be able to keep much of an inventory anymore. I miss the days when I could walk in and buy a part without having to wait a week or so on it. Thank you for the excellent service! More

Quick Lane rocks! Great group of employees! Quality service with short wait time. Kyle is Awesome... Gary Crossley Ford is the place to buy and service your vehicle at. Great group of employees! Quality service with short wait time. Kyle is Awesome... Gary Crossley Ford is the place to buy and service your vehicle at. More

Major Overhaul I bought my Chevy Impala at Crossley five years ago. On Sunday May 24 I threw a rod, my first experience with this. I ended up for the entire proces I bought my Chevy Impala at Crossley five years ago. On Sunday May 24 I threw a rod, my first experience with this. I ended up for the entire process back at Crossley. It took 5 weeks but they followed the plan of my warranty company.....end result was my warranty company approved replacing my blown engine with a used one. Crossley did a beautiful job getting my car back together again. It was expensive only because my w.c. did not cover the diagnostics. I also received a loaner car from Crossley for the duration which greatly eased the whole process. My Chevy seems to be running at complete strength and functioning. Thank you Gary Crossley. More