Gary Crossley Ford - Service Center

Friendly and informative staff Whether it's with myself or other customers while I am in the waiting room, I've always noticed how helpful and friendly the staff is. They seem to w Whether it's with myself or other customers while I am in the waiting room, I've always noticed how helpful and friendly the staff is. They seem to work well as a team. During my last visit, the manager even went out of his way to give me an inside tip on something that was happening with my truck as he has the same vehicle. A slight squeaking noise was coming from the rear of the truck during driving, but as usually happens, it decided to stop making the noise when the techs tried to duplicate. The manager had had the same issue with his truck, seemed to be a pretty spot on diagnosis and he even recommended the product he uses to prevent it. More

Car repair When I arrived with my car they were ready to work on it and gave me an estimate of about how long it would take. There was a loaner ready for me to When I arrived with my car they were ready to work on it and gave me an estimate of about how long it would take. There was a loaner ready for me to drive that was ready to be picked up. They finished the work at least a day early. Everybody was kind and courteous. More

Oil change Good service, mechanic preformed the requested work and have no problems. Use this dealership because it is where we bought the truck. We live about s Good service, mechanic preformed the requested work and have no problems. Use this dealership because it is where we bought the truck. We live about seven miles away and it is convenient to go there. More

First 5000 mile service Since I made an appointment in advance they immediately began needed service, front desk personnel very friendly explained what needed to be done acte Since I made an appointment in advance they immediately began needed service, front desk personnel very friendly explained what needed to be done acted very professional and knowledgeable. More

Everyone of my visits to your Quick Lane service has been ex My experience with the Quick Lane Service Center has been that I am greeted quickly and friendly, my reason for the visit efficiently ascertained, and My experience with the Quick Lane Service Center has been that I am greeted quickly and friendly, my reason for the visit efficiently ascertained, and a time for completion of the service determined according to my needs. If I choose to wait, the lounge is comfortable with free coffee service and reading material. I would easily recommend the Quick Lane service to family members and friends. . More

Great Service I took my car in to have recall repairs and an oil change while I was out of town. I received voicemails with updates when each service had been compl I took my car in to have recall repairs and an oil change while I was out of town. I received voicemails with updates when each service had been completed, as well as reassurance that my car would be done and waiting for me when I got back into town. We picked it up on our way home from the airport, with no waiting! More

Excellent service. They provided excellent service. Informed me of the charges and obtained my approval. Offered a loaner vehicle if the repairs were not completed on They provided excellent service. Informed me of the charges and obtained my approval. Offered a loaner vehicle if the repairs were not completed on my schedule More

Communication The communication on the service being completed on my vehicle was excellent. Keeping me informed throughout the day was a nice touch in which you do The communication on the service being completed on my vehicle was excellent. Keeping me informed throughout the day was a nice touch in which you don't get most places these days. More

Another great experience Took my truck in for oil change and tire rotation. Completed on time as promised with quality. Take all my cars for service and will continue to for f Took my truck in for oil change and tire rotation. Completed on time as promised with quality. Take all my cars for service and will continue to for future service needs. More

stick it to me I went in for a tune up and some other covered work told them not to do anything without approval and covered insurance. work was not covered on an is I went in for a tune up and some other covered work told them not to do anything without approval and covered insurance. work was not covered on an issue but I was still charged for labor on unapproved issue. now I'm out 70.00$ .was also asked If I wanted a service and said "no" they did it and charged me for it, out 200.00$ More