Gary Crossley Ford - Service Center

Excellent Service I have utilized Quick Lane since I purchased by Escape from Gary Crossley Ford. The team at QL are friendly and efficient. Having an appointment is I have utilized Quick Lane since I purchased by Escape from Gary Crossley Ford. The team at QL are friendly and efficient. Having an appointment is very beneficial so that I do not have to spend my day waiting for my car to be serviced. Thank you More

Always professional and courteous Dropped my car off for servicing, and was told that they were running about 2 hours wait time. Told them not to rush, as they could have my car as lo Dropped my car off for servicing, and was told that they were running about 2 hours wait time. Told them not to rush, as they could have my car as long as they needed. Received a call about 2 hours later saying my car was finished. It was an excellent experience to say the least! More

Goodman review Warranty concern on center console on 2014 Ford Fiesta. Part was ordered and I was notified when it arrived. Courtesy car was given for the day whi Warranty concern on center console on 2014 Ford Fiesta. Part was ordered and I was notified when it arrived. Courtesy car was given for the day while repair was made. Very satified with the service center. More

Outstanding Service Techs identified the issues with our vehicle, including a couple I didn't notice, and completed the needed repairs very quickly. The staff is always Techs identified the issues with our vehicle, including a couple I didn't notice, and completed the needed repairs very quickly. The staff is always friendly and courteous. I highly recommend Crossley Ford for sales and service, they are the best! More

Very good I always get good service and they do the service in the time frame they give me They have very friendly people and right down to business. This is my I always get good service and they do the service in the time frame they give me They have very friendly people and right down to business. This is my second Ford I purchased here and the reason I got the second one here was because of the good service More

Body repair I use this dealership for all my service needs. So when I was in the accident and they asked me where I wanted to take my car, it was a no brainer. I use this dealership for all my service needs. So when I was in the accident and they asked me where I wanted to take my car, it was a no brainer. I have had occasion to use Quick Lane, Service Department, now the body shop. From the time I dealt with my salesman Sam until now this dealership has demonstrated quality service and has impressed me. I sent my daughter to buy a car from you and that says alot. If I will trust my family with your service then I would trust you with anyone I know. Needless to say I will recommend you to everyone I know. I will also continue use you for all my service needs. Thanks for a job well done. More

I always purchase a lifetime alignment on my vehicle, this has never occurred. I have to take care of this separately and go to Firestone to have the service which is very inconvenient. I would thi this has never occurred. I have to take care of this separately and go to Firestone to have the service which is very inconvenient. I would think that someone that has purchased a maintenance plan as well as has been a repeat customer (numerous times!!) that when such a suggestion is made to improve the "maintenance plan" as a service at this dealership. I have voiced this in person and so now I guess it's best to make this part of the survey and perhaps the information will reach the right person. Even those in service have told us that this is a request they receive on a regular basis, but nothing has changed. GCF needs to realize that customers are interested in this service and it only makes sense for it to be included as part of the maintenance plan. I would be happy to discuss this in person or by phone if someone wants to take the initiative to do so. This should most certainly be taken into serious consideration as a revision to the "maintenance plan". More

help with buying cars and ect. everyone is kind and curtious. they help you with any need you have if they can. buying parts , cars , getting estimates for collisions. we have never everyone is kind and curtious. they help you with any need you have if they can. buying parts , cars , getting estimates for collisions. we have never had problems with anyone they . great place to shop for car or truck More

Experience was all we could ask for Service got our truck in on a Sat morning to put on new tires and had it finished by 1pm and we didn't even have an appointment. They also replaced a Service got our truck in on a Sat morning to put on new tires and had it finished by 1pm and we didn't even have an appointment. They also replaced a fender light for us so we wouldn't have to do it ourselves! It is the little things that make a difference! Thanks! More

Outstanding With a 4 hour estimated wait time I was offered a shuttle to get me back home, and then came to get me when the service was completed. The driver was With a 4 hour estimated wait time I was offered a shuttle to get me back home, and then came to get me when the service was completed. The driver was very courteous and easy to talk to. Great service. Thank you More