Gary Crossley Ford - Service Center

Service 02 TBird We purchased a 2002 Thunderbird Convertible last June. This is more of a fun vehicle than a daily ride. We took it on a trip a few weekends ago and ha We purchased a 2002 Thunderbird Convertible last June. This is more of a fun vehicle than a daily ride. We took it on a trip a few weekends ago and has some emissions issues. We got ahold of Todd Gentry, a salesman we know and have used in the past and he put us in touch with Tyler in service. Tyler called us and set up an appointment. Benjamin and Tyler in service were awesome, they called when they diagnosed the problem, told us what was needed and recommended and when it would be done. We had to make special arrangements to pick it up and it was no big deal for them. Big Hurrah for the service department. We definitely will use them for our Ford Vehicles!! More

Fast, friendly, efficient I took my F-150 truck in to have the windshield washer fixed and the staff, who seemed to be enjoying their work, did the job in less than the estimat I took my F-150 truck in to have the windshield washer fixed and the staff, who seemed to be enjoying their work, did the job in less than the estimated time. More

The works and on my way! No appointment necessary and I always carry a book; but I barely had time to read much as my car was taken right in and taken care of impeccably! Wya No appointment necessary and I always carry a book; but I barely had time to read much as my car was taken right in and taken care of impeccably! Wyatt did a great job with the paperwork and I was on my way in probably about 30-40 minutes! LOVE IT! More

Quick service I had a broken side mirror on my escape. My appointment was at 9. I was out by 9:12 ! Awesome collision service. The were the best! I had a broken side mirror on my escape. My appointment was at 9. I was out by 9:12 ! Awesome collision service. The were the best! More

Excellent Service I purchased my car here and have always brought it in for service here. This time, in addition to the regular oil change, I needed to have it checked I purchased my car here and have always brought it in for service here. This time, in addition to the regular oil change, I needed to have it checked over for a long road trip and then I inquired about doing the NitroFill in the tires. They were able to get all of this done in a very timely manner and, as always, I am completely confident that the work was done perfectly and my vehicle is in good shape for travel. More

Service experience Great, appreciate the consistent service I have received from the service department. The employees are alway helpful and patient. Just one thing need Great, appreciate the consistent service I have received from the service department. The employees are alway helpful and patient. Just one thing need to get your website working for online appointments More

Great place! Came in for an oil change on my E-350 van. We were on our way back to Texas and found this great dealership which I had driven by before. Kyle was Came in for an oil change on my E-350 van. We were on our way back to Texas and found this great dealership which I had driven by before. Kyle was a true professional with his attention to detail. He made sure everything was checked and enrolled me in the returns program for future visits. I will be back for sure on my next trip through KC. You won't believe how clean this place is! Thanks again. More

"Cool" Experience The air conditioner in my 2013 Focus was not working properly. I brought it into Crossley Ford for repair and was extremely pleased with the professi The air conditioner in my 2013 Focus was not working properly. I brought it into Crossley Ford for repair and was extremely pleased with the professionalism and expertise of the staff there. From the first greeting to paying the bill, I was treated very kind the whole way! Benjamin was on top of the situation and he suggested a loaner for me. That was awesome! I received numerous phone calls as to the status of the repairs from him. Overall, I am delighted with everything about Crossley Ford. Many thanks! More

Service completed ahead of time quoted! The oil change, tire rotation and balance were completed without issue. The quick lube master technician determined where the 'creak' sound I had des The oil change, tire rotation and balance were completed without issue. The quick lube master technician determined where the 'creak' sound I had described to Casandra came from. Casandra Clark, the quick lane advisor, was friendly and explained the repair my car needed. All the work was completed quickly, and at a great price! I'd recommend Gary Crossley Quick Lube due to the great staff and quality work! More

Service & repairs Knew what I needed on visit, kept informed on repairs, only issue was took it in at 8am didn't get it back until next morning, other than that pleased Knew what I needed on visit, kept informed on repairs, only issue was took it in at 8am didn't get it back until next morning, other than that pleased with work done. More