Gary Crossley Ford - Service Center

The service department at Gary Crossley Ford in Liberty, MO is friendly, knowledgeable and places a high value on communication. MO is friendly, knowledgeable and places a high value on communication. More

Great place to buy and service vehicle! Highly recommend to anyone looking for a vehicle. Highly recommend to anyone looking for a vehicle. More

When I forgot to call able a recall on my Fusion, the service dept. called me with a reminder before the recall expired. They got me in soon at a time that was convenient for me. Checkin and checkout w service dept. called me with a reminder before the recall expired. They got me in soon at a time that was convenient for me. Checkin and checkout was a breeze. We have purchased at least 9 cars from Crossley over the years and would not go anywhere else. More

The Service Department lacks service in more ways than one. First off, stay away and don’t ever take your car for repair here especially if it’s going to be more than an in and out service. If it’s going one. First off, stay away and don’t ever take your car for repair here especially if it’s going to be more than an in and out service. If it’s going to be there for an extra day or two be prepared for the worst. Have fun figuring out a rental car and how the cost is going to be picked up even when your car repairs are covered under warranty. I took my car here because out of multiple Ford dealerships in the Metro and the Lincoln dealership, Crossley Ford was the first one that could get me in. I also took my car here because my wife has purchased multiple vehicles from one of their sales reps, Ryan Brehm, the great service he provides, and has taken her car here for service before. Well she won’t be taking her car here for service anymore after this. What I thought was going to be a quick and easy repair when I took my car in on June 27th has now been a three week saga. Come to find out they have zero cars to drive when someone’s car is going to be in for repair over multiple days. So you have to go to Avis for a rental at a discounted rate. In which the rental was only covered for 10 days via the warranty program. If you need any updated information you have to call them. My service tech, Zach, has provided sub-standard service in my opinion during this whole ordeal. My parts arrived on July 6th and on July 7th am told my vehicle should be finished the following Tuesday, July 11th. Tuesday comes, I have to call the service department and speak to my service tech, Zach, to learn they haven’t even started on my vehicle repair but they should be in another day or so and my car should be finished now by Friday, July 14th. I asked him to call me when they started, guess what, no call. Anytime I call the service desk I ask about how my rental car will be covered. They say there’s nothing they can do it’s all through my warranty. My warranty concierge tells me the coverage is only for a maximum of 10 days and anything else has to go through the dealership. He has consistently reached out to the dealership via phone and email. My service tech, Zach, has talked to him a couple times but the Service Manager, Zachary, has never returned the warranty concierge’s calls and/or emails to try and come to a resolution with the rental car. The service department has no idea what they’re doing. No communication with the customer. No communication with the warranty concierge to figure out resolution of repair and rental. My service tech, Zach, hasn’t even talked to his Service Manager, Zachary, to see what they can do for the rental coverage. He said he’s sure he knows what he’ll tell him so he’s not going to talk to him. Why’s it my issue that they can’t fix a warranty repair on the timeframe they stated. First it was a Tuesday, then a Friday, and now it’s moving into yet another week. How’s that my fault they can’t fix a car? How’s it my fault it’s gone from a couple extra days to almost 10 extra days? But again nothing they can do. I’ve requested the service manager, Zachary, to call me Monday, so we’ll see if that even happens. I’m sure it won’t because that’s the sub-par level of customer service they provide. More

Made an appointment for basic service a week prior to my visit at the Quick Lane. Drove 60 miles for the appointment then was told there was no way the could get to it today. Wasted a day I could have bee visit at the Quick Lane. Drove 60 miles for the appointment then was told there was no way the could get to it today. Wasted a day I could have been working, I’ve purchased more the 10 new vehicles from them over the past 20 years. No more, I’m done with this dealership More

Had my F250 in last month for a full service as I have the extended warranty and it never fails they dont complete the entire work. So here I set again to have it done correctly. The service has declined the extended warranty and it never fails they dont complete the entire work. So here I set again to have it done correctly. The service has declined sufficiently and they seem to do less and less work each time. More

I have been working with Amanda in service and she has been nothing less of amazing. They’ve had my car for awhile now but she has kept in contact the entire time and has kept us in a car to drive. When I been nothing less of amazing. They’ve had my car for awhile now but she has kept in contact the entire time and has kept us in a car to drive. When I told her we needed to travel for Christmas she didn’t hesitate to get us in a large suv from Hertz so we could take it long distance. Thank you Amanda for your top notch customer service! More

Went to Gary Crossley Ford to buy Ford explore and they didn’t have what I wanted but they told me they give me a call, never called but I went back a second time to buy a Ford explore, they said they woul didn’t have what I wanted but they told me they give me a call, never called but I went back a second time to buy a Ford explore, they said they would call and again they never called. I ended up buying my explorer limited from another dealership. And now I get a recall on my Ford and I called Gary Crossley Ford to schedule an appointment for the recall and in the letter I was sent by Ford corporation they said that it would take at least a half a day and that it may require a rental that would be provided by the dealership, called the dealership explained the letter to them set up a date to have my car come in to have it serviced for the recall guess what they’re not going to provide a rental like the letter said but I can pay out of my pocket for a rental. Now as if I have not learned my lesson already I want to get an oil change for my Ford explore and I asked for full synthetic oil and it was written down on the order but when I pick the car up I asked him if they provide a full synthetic oil like I asked they told me no that they did not. Now I don’t know about anyone else but I would think after four times I would’ve learned my lesson about this dealership, so my recommendation is to everyone else avoid this dealership at all costs because you will not get what you want. Try someplace else and good luck! More

Took new truck in for the fourth time. Valve stems leak and ac has never worked properly. Said they replaced the stems and they still leak went back and they billed ford for new wheels and tried to be tric and ac has never worked properly. Said they replaced the stems and they still leak went back and they billed ford for new wheels and tried to be tricky and send it out with old scratched up wheels then never fixed the ac and then damaged the ac relay. They also said a mouse ate a copper wire! I didn’t know that cooper was on a mouses diet. And they tried to convince me that the mouse ate the intire wire. Crazy. More

Service center excuses I brought my vehicle there for warranty work. A few little things to be fixed. They made up excuses for every one of the issues. Their service departm I brought my vehicle there for warranty work. A few little things to be fixed. They made up excuses for every one of the issues. Their service department is incompetent. I have sent friends and family to buy cars from them before but never again. I also read from other reviews they go through personnel items while your car is being worked on. More