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Garvey Hyundai North

Plattsburgh, NY

4.9
1,422 Reviews

271 Tom Miller Road

Plattsburgh, NY

12901

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1,422 Reviews of Garvey Hyundai North

February 29, 2012

salesmen were just ok. car could of been detailed better. carpets needed cleaning, mats were dirty.could of had more info on acc. Trade in price could of been higher from the start would of saved a big haas More

by robert d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Dombrosky
Mar 02, 2012 -

Garvey Hyundai North responded

Mr. D. I appreciate you taking the time submit a review for us. As far as the cleanliness of the vehicle at the time of delivery, I am very sorry that it wasn't up to par. I would love to have you schedule a time with our detailing department. We will completely re-detail your car for you again. I know that your vehicle actually came with 4 all season tires that were stashed in the cargo area, so they may have contributed to some of the need for additional cleaning. As far as the trade value went, we gave you all of Kelley Blue Book the first time around and $1000 off the price of our vehicle. The problem arose when the bank would not finance the negative equity that you had from your trade. Once it became apparent that you could not attain financing, we ate nearly every dollar of profit and added about $2000 to your trade value to get you into the car. We appreciate your business and we are very happy that we could help you get the vehicle that you wanted, but I feel the trade comment is a bit unfair. Regardless, please do give us a call because no matter the price you paid, your vehicle should have been properly detailed. You deserve that and I will happily have it done. Just touch base with your salesperson to schedule a time. Sincerely, Nathan Smith General Manager

February 29, 2012

terence barrett was an excellent sales man, he had patients for me while i made my decision to buy my new veloster, and he explained every possible detail about the car, from the small features, to th More

by Brandon.frenyea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3, Terence Barrett
Mar 02, 2012 -

Garvey Hyundai North responded

Brandon, Thank you for the excellent review on Dealerrater. We really appreciate that you took some time to write that for us. I have passed that on to Terence. It's wonderful to hear that he took such excellent care of you. Congratulations on your new Veloster!! I bet people are coming up to you all the time asking, "What is that?!" I am sure that is a great feeling. We all look forward to working with you in the future and please, do not hesitate to call us or email us with any questions or concerns you may have.

February 24, 2012

Both of our daughters had bought new cars from Garvey and were VERY happy. We wanted to try them as well and see if we would be happy with their product offerings. We ARE. We LOVE our new car and feel that w More

by mrbearinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard, Brad Bernard
Mar 02, 2012 -

Garvey Hyundai North responded

Thank you so much for the kinds words on Dealerrater and for giving us a try at your daughter's recommendations. Positive feedback is advertising that you just can't buy. Congratulations on your new car. I very glad that we could get you the car you wanted and that you are so happy with it. We look forward to seeing you in our service department and working with you for many more years into the future. Sincerely, Nathan Smith, GM

February 21, 2012

Garvey has been servicing my '11 Sonata for two years.Fantastic service even though I had purchased somewhere else(MISTAKE).Treated me wonderfully and it paid off.Brian sold me a new Sonata turbo. More

by Lisbonite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baker, Brian Baker
Mar 02, 2012 -

Garvey Hyundai North responded

Wow! Thank you so much for those kind words on Dealerrater about our store and especially about Brian. He is really a great guy and genuinely cares about our customers. I am so happy that he was able to make your experience a better one that what you have come to expect from car dealerships. I guess I will have to keep him around for a while. Congratulations on your new car. We look forward to seeing you many more times in the future. Please don't hesitate to call or email us for any questions or concerns you may have. Sincerely, Nathan Smith, GM

February 20, 2012

I gave this review because Jeff and Nathan worked hard on getting us a monthly payment to fit are budget and they got us into a car that fits are needs.I HOPE we receive the same great maintaince and warrant More

by mebombard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jeff plunkett, Jeffrey Plunkett
Mar 02, 2012 -

Garvey Hyundai North responded

Thank you so much for taking a minute to give Jeff and I a great review on Dealerrater. I am glad that I could help get you the car you wanted at a price and payement that worked for you. I have a great team of people here working for me and we try to make the experience a great one. Congratulations on your new car. We look forward to working with you for many more years into the future. Sincerely, Nathan Smith, GM

February 17, 2012

We enjoyed the whole experience, they were very friendly and easy to work with. Will definitely recommend them to anyone looking to buy or trade. More

by branflake36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle, Adam Brunelle
Mar 02, 2012 -

Garvey Hyundai North responded

Thanks for taking a few minutes to give us a positive review. We appreciate the thought and your business. Congratulations on your new car and we look forward to working with you for many more years into the future. Sincerly, Nathan Smith, GM

February 16, 2012

This is our fifth Hyundai purchased from this dealership and the fourth with Dick as our salesman. He is friendly, courteous and willing to go the extra mile to get us the vehicle that we wanted. The entire More

by bcseagle17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Dombrosky
Mar 02, 2012 -

Garvey Hyundai North responded

Thank you so much for your kind words on Dealerrater. I have passed your comments on to Dick. He is indeed a great guy to deal with and I am glad that he has been taking care of you all these years. Dick has been with us since the beginning, and that is rare with car dealerships in general. We have a great group here and many of them have been with me for a few years now. We appreciate your continued patronage and look forward to working with you for many more years into the future. Congratulations on you new rig! Sincerely, Nathan Smith, GM

January 31, 2012

My experience at Garvey Hyundai, particularly working with Brian Baker, was great. Brian was very professional and friendly. Brian listened to what I said I wanted in a car, i.e., model, size, style an More

by peru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baker, Brian Baker
Mar 02, 2012 -

Garvey Hyundai North responded

Thanks for the kind words on Dealerrater. I made sure to pass this along to Brian. He is a genuine nice guy in every sense of the word. He really goes the extra mile for our customers and your comments make that perfectly clear. Thank you for you business and Congratulations on your new car! We look forward to working you again and again for years to come. Sincerely, Nathan Smith, GM

December 24, 2011

Very accomodating, friendly, and willing to work with the customer. The quality of customer service is excellent. They worked with me in obtaining the vehicle I wanted by a specific date. More

by stork412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard, Brad Bernard
Mar 02, 2012 -

Garvey Hyundai North responded

Thank you for your kind words on Dealerater. We really appreciate that you took the time to give us some great comments. I am happy that we could get you the vehicle that you wanted and that you referred to us as "friendly". We do try to have a great time and make the whole experience a good one for our customers and our employees. We are very happy to have you aboard as a customer and look forward to working with you for years into the future. Sincerely, Nathan Smith, GM

December 10, 2011

I could not be MORE pleased with Garvey Hyundai North and I could not be MORE pleased with Garvey Hyundai North and their staff. Three years ago I became a Hyundai Elantra owner.I loved this car.No problems More

by autumnlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bernard sales and Rocko-financing, Keith Pelerin, Brad Bernard
Mar 02, 2012 -

Garvey Hyundai North responded

Ms. Garrow, Thank you so much for taking the time to write us a glowing review. I passed your comments along to Brad, who does do a fantastic job for us. Congratulations on another new Hyundai!! We all look forward to working with you for many more years into the future. We appreciate your business. Customers that are happy with their transactions are what make this job fun and this place a great place to work. Sincerely, Nathan Smith, GM

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