Volkswagen Reading - Service Center

Free Service My experience at your dealership was a pleasant one. I was updated on the progress of my service, and was content reading my book while waiting. I w My experience at your dealership was a pleasant one. I was updated on the progress of my service, and was content reading my book while waiting. I would not go anywhere else for service! Although, suddenly my cruise control is not working...This is why I gave the quality of work a rating of good instead of great! More

Service I came in to have my car serviced for it's first thirty day checkup and was greated by Mr. Krick and from there he told me what my part was in getting I came in to have my car serviced for it's first thirty day checkup and was greated by Mr. Krick and from there he told me what my part was in getting it serviced since I was leaving my vehicle overnight and he took care of the rest and made it very easy as simple for me. The next day we picked up the car conveniently at the front of the dealership and everything was great. Overall wonderful experience. More

Customer Service is the best in the County Reading VW far exceeds superior customer service. I enjoy coming to the service department. Nate is incredible - keeps in touch - saw my car needed Reading VW far exceeds superior customer service. I enjoy coming to the service department. Nate is incredible - keeps in touch - saw my car needed to be inspected so he called me and the service department banged it out! Car came back to me washed and cleaned out and beautiful. Nate always has a rental ready for me - he is AWESOME. Bruce Hendixson helped me in a big way. When no one else would listen or help - not even corporate VW - he did. I just hope he shared his chocolate cake...with peanut butter icing Sal is always friendly - a great guy. Front desk check out girls are AMAZING! One more thing - I accidentally deleted myself from your mailing list - could you please add me back on. Thanks and have a great day, Cathy More

Beyond pleased I called this VW Reading to make an appointment for my 2013 Passat that had a tail light out. Nate scheduled me with in a hour of me calling. I was in I called this VW Reading to make an appointment for my 2013 Passat that had a tail light out. Nate scheduled me with in a hour of me calling. I was in and out with in 40 min. Great service! Never received such great service with any other dealerships and I have owned GMC, Nissan and Hyundai. Never going switching again. VW has a loyal customer. More

Nate Krick Always a pleasure working with Nate. I always feel like I am the only person they need to take care of. My VW was demolished due to our barn falling o Always a pleasure working with Nate. I always feel like I am the only person they need to take care of. My VW was demolished due to our barn falling on it and they made our experience with getting my VW on delight after a tragedy. More

PA State Inspection We have been using Reading Volkswagen for several years. The Service department is always polite and goes the extra mile to review with the customer We have been using Reading Volkswagen for several years. The Service department is always polite and goes the extra mile to review with the customer what service has been completed and the overall condition of your vehicle. I highly recommend Reading Volkswagen. More

Service for my 2012 Tourag This dealership tries their best to make our experience stress free and inform us on any delays. I thank them for trying very hard to satisfy their cu This dealership tries their best to make our experience stress free and inform us on any delays. I thank them for trying very hard to satisfy their customers. More

Disappointed I was very disappointed in the service given by this dealership. I've never had a problem here before until now. I brought the car in to have a door s I was very disappointed in the service given by this dealership. I've never had a problem here before until now. I brought the car in to have a door seal fixed as well as a dent but neither were touched, though they claimed it was fixed. I returned to ask why it wasn't fixed and no one had an answer so they said they would have someone call. No one called to help fix the problem or to schedule another appointment. This has happened in the past with recent visits. I was disappointed in this experience so I will plan on not returning as well as having my family and friends return as well. If there are any questions feel free to call me at 610-413-0484 even though I don't expect to hear anything as I am already use too. More

My VW family As always we received great customer service and the friendly staff keeps bringing us back. Again, it is appreciated to have such a great relationshi As always we received great customer service and the friendly staff keeps bringing us back. Again, it is appreciated to have such a great relationship with the staff and service department here at Vision. This dealership's dedication of doing the best for the consumer is impeccable. High Recommended to my Reading Hospital and Medical Center family, also my extended friends and family. More

Not bad When our 2008 Beetle needed a new headlight and a new wiper arm, I called several other local mechanics because I was concerned that "the dealer" woul When our 2008 Beetle needed a new headlight and a new wiper arm, I called several other local mechanics because I was concerned that "the dealer" would be way overpriced. However, after deciding that I wanted the "best" service for our VW, I went to Reading VW to have the parts replaced. We were very surprised at how professional, friendly and "low cost" it was! I will definitely be back when we need a repair. They even washed our car--free of charge. I am glad we took a second look at taking small maintenance issues to Reading Volkswagen for repair. More