Volkswagen Reading - Service Center

Helpful and friendly I had an issue with some of the service done to my vehicle - while the service was performed quickly and the appointment was scheduled during a good t I had an issue with some of the service done to my vehicle - while the service was performed quickly and the appointment was scheduled during a good time, I felt the issue that addressed did not fix the car's problems - I contacted Chris at the Reading Dealership and he was extremely helpful and provided me with a very acceptable resolution to my concerns. I have always liked the service and environment at this dealership. When this billing issue arose I was confident that it would be handled to my liking. I was correct - the Reading dealership amended the problem perfectly. If I wasn't moving out of state I would continue to go to this dealership for all my needs. More

Warranty service and inspection I had my '10 CC in for a small warranty repair and inspection, the team was courteous and gave updates throughout the whole process. Very professional I had my '10 CC in for a small warranty repair and inspection, the team was courteous and gave updates throughout the whole process. Very professional and clean shop as well. More

GTI 30k service As always, it is a pleasure to work with Reading VW. They go out of their way to be incredibly attentive, positive, connected, pleasant. They are wort As always, it is a pleasure to work with Reading VW. They go out of their way to be incredibly attentive, positive, connected, pleasant. They are worthy of our commitment. More

I appreciate Vision I am so impressed with the friendly, professional customer service I continue to receive at Vision. The staff makes you feel like family! Keeps me com I am so impressed with the friendly, professional customer service I continue to receive at Vision. The staff makes you feel like family! Keeps me coming back. Highly recommend. More

Body Shop This was one of the worst experiences dealing with The Body Shop and Scott. From not returning phone calls to not keeping us informed, it was highly d This was one of the worst experiences dealing with The Body Shop and Scott. From not returning phone calls to not keeping us informed, it was highly disappointing. When we first arrived, after telling us earlier he would have a rental ready for us he did not and luckily Hertz had a car. We had taken our car in a week before the hail storm back May, and while trying to get a hold of Scott for an update, four days after the hail storm he casually mentioned that our car was damaged by the hail. Something I believe someone could have managed a few minutes to call and tell us. I understand other cars were damaged, but I would have appreciated a quick call opposed to a casual mention. There were a total of four times where I had left a message to receive a call back which was never returned. It got the point where I had to contact the General Manager, Bruce, who was finally able to give me answers. Our car was not in our possession due to this work for over 30 days. We had our rental car for 31 days and had to return it early because we could not afford to keep it any longer. Lastly, when my husband was able to pick up the car, Scott, once again casually mentions that our state inspection was due in May 2014, so rather than giving is a quick call and even offering for them to do it while in their possession, he casually mentions it to my husband as he's picking it up. It is now the end of June and my husband has to relinquish his car once again for inspection. Overall, I am so disappointed in this service we received. I had much higher expectations for our service. This car is on lease from VW, and we were going to finance this vehicle after our lease is done next year, but you have lost us as a customer. More

Good job This was a excellent job done by the whole service department! I was taken care of extremely quickly and the people there time and time again are so n This was a excellent job done by the whole service department! I was taken care of extremely quickly and the people there time and time again are so nice! More

40k service Service was handled in a professional manner. All questions were answered. Please update my email address to receive percentage off coupons for upco Service was handled in a professional manner. All questions were answered. Please update my email address to receive percentage off coupons for upcoming services. A little attention to detail needs to be done for the courtesy car wash after the service... Either do it right or don't offer it at all.. Half the car was missed.. More

Leaving dealership happy is a good thing Purchased a new VW Passat with the help of Lou Bealer. A slight problem arose and it was taken care of immediately. Also received friendly, helpful Purchased a new VW Passat with the help of Lou Bealer. A slight problem arose and it was taken care of immediately. Also received friendly, helpful service from Blaine Hassler and Chris Rust. Car is beautiful, now in perfect condition and we love it. Highly recommend VW Reading for your next purchase. More

10,000 mile service and body repair Service was excellent and faster than I expected. Nate Krick kept me informed and did some extras that I did not request. Great place for service! Service was excellent and faster than I expected. Nate Krick kept me informed and did some extras that I did not request. Great place for service! More

I may invite these guys to Thanksgiving! I stopped by Reading VW just to get a bit of lube on my door hinges. What a great experience! Nate, my service tech, descibed everything he was doin I stopped by Reading VW just to get a bit of lube on my door hinges. What a great experience! Nate, my service tech, descibed everything he was doing, topped off the fluids, and even offered to have the car washed! The service was prompt; the staff was incredibly friendly. I am very, very impressed! More