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126 Reviews of Volkswagen Reading - Service Center
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November 17, 2013
Nate is an incredible individual! From the first moment I called throughout the entire experience he was kind, considerate, professional, patient and most importantly personable. I would highly recommend him called throughout the entire experience he was kind, considerate, professional, patient and most importantly personable. I would highly recommend him to anyone in need of service expertise! More
by Tersch
October 16, 2013
Awesome experience from beginning to end. Nate was very nice greeted me as I pulled up. When I spoke to him on the phone he explained all of my issues with my vehicle, great help! nice greeted me as I pulled up. When I spoke to him on the phone he explained all of my issues with my vehicle, great help! More
by kreinhart22
October 16, 2013
Nate Krick was excellent. He was informative and caring. A female employee who's name I did not catch was at the service counter when I arrived. She gave me just plain wrong information. I had my glow p A female employee who's name I did not catch was at the service counter when I arrived. She gave me just plain wrong information. I had my glow plug indicator flashing and and a solid check engine light. The glow plug light disappears when I turn the car off, which I have to do because when it comes on, the car starts limping (won't go passed 55 mph). The check engine light stayed on all the way until I reached the dealer. I turned the car off when I got there. I explained the issue to the employee. When she went to check my car, she turned it on, and neither indicator lights were on. It was almost like she didn't believe my car had any symptoms. I told her to check for engine error codes (and I knew what error code I was getting because I had checked it with an OBD scanner earlier). She said that i had no lights on so she couldn't check for codes. That makes no sense. I told her that the code was never cleared and she would find something. The fact that there is no engine light on doesn't matter. She said she could check it but since there was no light, and even though I was under warranty, VW would not cover it. That also doesn't make sense. This nonsense continued. The entire time she was rude, gave me false information, and seemed like she had no interest in helping me. And in the end, problems were found with my car. They also found the exact same engine error codes that I found, and I ended up losing almost half a day of work. More
by JawnMan
October 10, 2013
This is a great dealership that does care about you before, during, and after the time of purchase of your vehicle wether it was new or used. I recently had an issue with my car and both Chris Rust & B before, during, and after the time of purchase of your vehicle wether it was new or used. I recently had an issue with my car and both Chris Rust & Bruce Hendrixson contacted me within the hour of when I mentioned the issue. They did address all my concerns and were very pleasant, down to earth, and understanding. I did purchase my vehicle(used) from them less than a year ago and I would highly recommend them, they stand behind what they sell, treat you like a person, and know your name. I never thought I would be treated as well as I was with this dealership. Wether you're looking to buy a new car or a used car go here. Their associates are all friendly, kind, and go out of their way to assist you. Give them a visit, you won't be disappointed! More
by litwakjjjr
Employees Worked With
Bruce Hendrixson
October 08, 2013
Service was done in timely manner. Not really satisfied with directory of calls overall as I feel as if the line is never answered when calling for service or questions. However, return calls occur within with directory of calls overall as I feel as if the line is never answered when calling for service or questions. However, return calls occur within 1 business day. More
by nastout
October 02, 2013
We have always had excellent interaction with VW Reading. Their service price estimates are accurate, they are extremely accommodating in scheduling, and they just plain do excellent work. I have not taken m Their service price estimates are accurate, they are extremely accommodating in scheduling, and they just plain do excellent work. I have not taken my car anywhere else for service since I bought it in 2005. More
by RachelGonzales
October 01, 2013
We are travelling and hit 10,000 miles when we were 5,000 miles from home. We dropped in to service our Passat TDI and they took us is immediately. We were back on the road within 2 hours. Excellent servi miles from home. We dropped in to service our Passat TDI and they took us is immediately. We were back on the road within 2 hours. Excellent service and friendly staff. Very much recommended. More
by WattGal
Employees Worked With
