Garnet Volkswagen Reading

I have had a number of cars over the years, and as most people know having them serviced at a reputable dealer is critical. I have found Volkswagen Reading to be very accommodating, prompt, informative, a people know having them serviced at a reputable dealer is critical. I have found Volkswagen Reading to be very accommodating, prompt, informative, and so easy to work with. This is definitely not the "old" dealership from years ago!! More

I purchased my volkswagon at Faulkner VW in Allentown(which I highly reccomend.) I live in Berks and was planning on taking my VW to this dealer ship to have it serviced after my purchase. I sa Allentown(which I highly reccomend.) I live in Berks and was planning on taking my VW to this dealer ship to have it serviced after my purchase. I said planned. This review covers my first and final experience of Reading Audi/VW. This was my 30 day check-up. It was supposed to be an easy, routine, quick kind of a deal. Thirty minutes tops. I ended up being there for an hour and a half. That's not worst part. They did nothing more than check the tire pressure, alignment, maybe the fluids. In the time I was sitting there, the environment in this place was nauseating. Not at all what I experienced at Faulkner. For one, they lost a woman's keys....? The manner in which the staff spoke was down right uneducated and rude. I would have expected more class here. So, I check out. I go out the front door to my car, and oh hey, they managed to wash my car in that hour and a half! There sits my beautiful 2013 black vw with two huge deep SCRATCHES in the driver's side door, right above the handle!!!! I don't normally complain about things like this but when you spend 25k on something, you speak up. The manager came out and took them out. I was too peeved to even check the rest of the car. When I got home I checked even inch, there was not only white lint all over it (what idiot cleans a black car with a white towel) but, there where two more 4 inch hairline scratches by the headlight on the driver's side. It's a black car!!! I just bought it!!! I would rather pay money to have an expensive detailer take them out then to go back here. Better yet, take my time and gas to drive to Faulkner in Allentown. At least I know they will do it right. My car will never touch this lot again unless it's an emergency. More

Bought my 2012 diesel sportswagen from Jeff and have worked with him ever since. Volkswagen supplier program creates no haggle simple process and was in and out in less than an hour. Will be back for worked with him ever since. Volkswagen supplier program creates no haggle simple process and was in and out in less than an hour. Will be back for 2015 Audi diesel A4. Regards. Andy Swartz. More

The Service Dept at VW Reading is excellent. Nick Krick is a wonderful Service Advisor. He was able to fit us in for a 60K service when we only had one day available to have it done. He also was able to is a wonderful Service Advisor. He was able to fit us in for a 60K service when we only had one day available to have it done. He also was able to provide us a loaner car. He went above and beyond to make our service appt go as smooth as possible. I highly recommend having your vehicle serviced here. More

I found Ms. Lee to be professional, friendly, and helpful. My first VW, my first lease. I was quite pleased! This has been a great experience for me.... Alicia, Jason, and Dave! helpful. My first VW, my first lease. I was quite pleased! This has been a great experience for me.... Alicia, Jason, and Dave! More

I wanted to take the time to write a separate review for Jason Rex, the sales manager. My wife and I purchased two cars from Reading VW this year and Jason made the experience easy. He is fair and honest; Jason Rex, the sales manager. My wife and I purchased two cars from Reading VW this year and Jason made the experience easy. He is fair and honest; maybe more so than any other sales manager I have worked with. And I have bought a lot of cars. You just can't go wrong with Jason when it comes to working out a fair and honest deal. I look forward to doing business with him again. And I will always stop in to say hi when my car is in for service; that is how pleasant it is to be around this guy. More

My wife and I recently purchased our new Jetta from Volkswagen Reading and Chris was our salesman. The whole experience could not have been a more positive one. Chris was very knowledgable, professi Volkswagen Reading and Chris was our salesman. The whole experience could not have been a more positive one. Chris was very knowledgable, professional, very detailed and a pleasure to deal with. He did every thing he could to make us feel very comfortable from selecting the right Jetta to going over the features of the vehicle to the test drive. We worked out a great deal on our trade added a protection plan and an extended warranty and Chris along with Jason Rex and Dave Kazmierczak got us into our new vehicle. We did have intentions on looking at some other brand vehicles at other dealerships but we never left Volkswagen Reading after our visit there and Chris and the rest of the staff were the reason we didn't. We were very impressed with the dealership facilities, vehicle inventory, everything. The day we picked up our Jetta it was sitting just off of the showroom floor and it was immaculate. Chris made sure it was perfect and he even had the gas tank filled for us. Since we've had our Jetta Chris has followed up with us numerous times to make sure everything was okay and we were pleased with our purchase which we really appreciate. We will definitely recommend Volkswagen Reading and Chris Brown to any of our family and friends when they might be considering a new vehicle purchase. We certainly will be ! More

Service department is always so helpful and friendly! They give full details on any and all issues identified (both expected and unexpected) and give accurate, fair pricing quotes, making it possible to They give full details on any and all issues identified (both expected and unexpected) and give accurate, fair pricing quotes, making it possible to "budget" and plan for any immediate and pending services. They are also always great at scheduling service according to my schedule and my needs. More

I am now officially a repeat customer. The customer support I get from Chris is fantastic. He knows exactly what I want when it comes to a smooth sailing deal. When I test drove the Touareg TDi I reall support I get from Chris is fantastic. He knows exactly what I want when it comes to a smooth sailing deal. When I test drove the Touareg TDi I really enjoyed the ride but when we exited the vehicle I made a remark after locking the doors that I did not want the horn to sound when locking the doors and sure enough Chris remembered even something small like that so before driving off the lot the options were all set exactly how I wanted them. It seems like a small detail to even the friends and family I talk to but to me the little details add up quick and Chris kept it covered throughout the entire purchase. I now make it a point to do all purchases and services at this dealership even if I work 300miles away just because the service both in sales and auto service are exceptional. Whether buying a loaded Touareg or a base Jetta the treatment is great. From the first test drive through to driving away if I had to choose one word for my time at the dealer it would be pleasant. More

I knew what car I wanted before I walked in there. I knew they didn't have it so they searched until they found one. This is our first volkswagen. Love it! You can surely tell the difference in the q knew they didn't have it so they searched until they found one. This is our first volkswagen. Love it! You can surely tell the difference in the quality. Worked with Tim Dati. He's a great guy. Would go out of his way for you. Very friendly. First time ever got a tour of the dealership. Met customer service even went to the service & garage area. Everybody was so friendly & made you feel welcome. Got our picture taken for a calendar. Never had that done. Thank you Tim so much for our great car! ?? More