Garnet Volkswagen Reading

Service was completely, courtesy wash was done crappy. The car was still dirty after the wash. Vehicle was put out front and I stood around waiting for additional time while service advisor never came to The car was still dirty after the wash. Vehicle was put out front and I stood around waiting for additional time while service advisor never came to advise me that the car was done.. More

Upon entering your dealership I went to the wrong location for service, a technician who I didn't get his name was exceptionally friendly and guided me to the correct location. When I entered the ser location for service, a technician who I didn't get his name was exceptionally friendly and guided me to the correct location. When I entered the service area a woman at the Audi desk personally walked with me to the VW desk and everyone was so welcoming! Today more often as a customer I find that I am treated as a hassle, this certainly was not the case here. Nate who took my information was beyond what I expected. His eagerness to make my experience as hassle free as possible was impeccable. The attitude he had about VW and the way he listened to my concerns was something rare. He truly is an asset to VW of Reading and should be told. Thanks for a wonderful experience!! More

best experience ever.. TIm help me with everything I needed, great humor and great personality...would buy again from here... great knowledge on the audi q5, answers all my questions... needed, great humor and great personality...would buy again from here... great knowledge on the audi q5, answers all my questions... More

The great staff, with its amazing efforts and help, made the overall experience something that far exceeded my expectations of buying my first new car. the overall experience something that far exceeded my expectations of buying my first new car. More

Excellent & very helpful with everything. I would recommend to anyone needing a car.Alicia is so knowledgeable. She went above and beyond to fix a problem that was missed on my used Beetle. She is ve recommend to anyone needing a car.Alicia is so knowledgeable. She went above and beyond to fix a problem that was missed on my used Beetle. She is very nice to deal with, friendly. More

Fantastic, swift, convenient service was the call of the day. Nate was welcoming and accommodating to my time needs. While at the dealership, I enjoyed a quick chat with Chris Brown the sales representati day. Nate was welcoming and accommodating to my time needs. While at the dealership, I enjoyed a quick chat with Chris Brown the sales representative. Again, very personable and attentive. My vehicle was conveniently parked after it was serviced and washed. More

Chris Brown is an excellent salesperson. I knew after the first ten minutes of talking to Chris that I could buy a car from this guy. He made my wife and me feel real comfortable right from the get go. Chris first ten minutes of talking to Chris that I could buy a car from this guy. He made my wife and me feel real comfortable right from the get go. Chris was kind, courteous, and very knowledgeable about the car that I was interested in. Chris made me feel at ease on my test drive. And before we went out on the test drive, he showed my wife and me everything we needed to know about the vehicle. And by the way, after we bought the Jetta Sportwagon, Chris went over everything once again, which I thought was fantastic. In closing my wife and I had a wonderful experience buying a new car and Chris is the main reason. I hope the service I get at this dealership is just as good. More

My experience working with Chris was absolutely fabulous!!! He was very knowledgeable about the car that I was interested in and presented the information in a clear and concise matter. Working w fabulous!!! He was very knowledgeable about the car that I was interested in and presented the information in a clear and concise matter. Working with him was very easy and comfortable and the process was quick and easy. After purchasing the vehicle, he took the time to explain every single detail about the car before I drove it off of the lot. I highly recommend working with Chris for a smooth and easy car purchase experience. More

Would I recommend this dealer question - should have with improvements. Service advisor didn't return 3 phone calls prior to the service for parts availability - so I ordered them myself. For my first 30 improvements. Service advisor didn't return 3 phone calls prior to the service for parts availability - so I ordered them myself. For my first 30 day/1,000 mile service - the quick alignment wasn't completed, ever after one tire had more wear that the other 3 tires. More

Work was done very fast and I am happy about that, I'll be back in july for a changing tiers and aliment. Thank you. I'll be back in july for a changing tiers and aliment. Thank you. More