Garlyn Shelton Nissan - Service Center

Antonio was great salesman. It all started out good, but not sure if we will be able to keep it because of the payments. We will have to see. It all started out good, but not sure if we will be able to keep it because of the payments. We will have to see. More

Unreachable service advisor I dropped off my car last Tuesday at lunch. I called back trying to get him the information for my extended warranty, and was asked my name by every p I dropped off my car last Tuesday at lunch. I called back trying to get him the information for my extended warranty, and was asked my name by every person that answered the phone, but never could get to my service advisor. Every time I'm transferred to him, a generic voicemail box picks up instantly, with no rings. My last update was last Wednesday afternoon from the technician working on my car, asking a question about the vehicle symptoms. I offered at that time to come drive the car for him to replicate the issue. I've called twice today, with the same screening by the ladies that answer the phone, give them my name, they tell me there are no updates on my car, they transfer me, computerized voicemail instantly picks up, but I can't reach my service advisor. I'm tempted to pick the car up and take it elsewhere. He was very pleasant and nice when I dropped off, but the call screening process seems to be a bit much, and they appear to work from voicemail and call at their convenience, not mine. More

Beware of being scammed Took vehicle in to have cruise control fixed. Instead came back with over $2000.00 in repair needs. Denied the work at that point. Took vehicle to ind Took vehicle in to have cruise control fixed. Instead came back with over $2000.00 in repair needs. Denied the work at that point. Took vehicle to independent mechanic who disagreed with their estimate. None of it was necessary, Came back to have a pair of rubber bumpers replaced on the cruise control to fix the issue. Instead the started dismantling the engine and did multiple damages in the process include cracking the radiator. Then could not figure out how the fix a leak in the circulation system. All work done was never approved to be done.Be careful of what they do and question any work they want to do on your vehicle. If you can, get a second opinion. More

Beware I would not recommend this dealer ship to anyone my wife had a Nissan Altima 2012 not even 100,000 miles on it had an extended warranty the motor was I would not recommend this dealer ship to anyone my wife had a Nissan Altima 2012 not even 100,000 miles on it had an extended warranty the motor was going bad they would not honor the warranty so put a new motor in myself then the transmission started acting up took it back said we need some part they put it on still didn't work they sent sample of oil off and transmission fluid which doesn't matter if ever changed both at less than 100.000 miles shouldn't have any of these problems anyway they did every thing they could to not honor there part the service department was friendly and was turn to help but no success then Adam crow said he would sell me a new car but wanted to put the old payment for the Altima in with new payment they will screw you go to Mac Haik if u want real customer service see Draper over there he's is the man More

Deceiving customers! Complimentary Multi-Point Inspection,really?Done,just on paper!!My tires below recommended PSI,break replacement offered for job done by Meineke 4 mon Complimentary Multi-Point Inspection,really?Done,just on paper!!My tires below recommended PSI,break replacement offered for job done by Meineke 4 month ago!!Did not find my suspension and steering problem,which I had also repaired by Meineke. My Armada got checked in at 70,193 miles and got out with 80,096 on it!!! We got use to great service at our Nissan in Fairfax,VA,great service and people we could trust!! Next time heading to Killeen Nissan for service,if necessary and hoping, we"ll get better service! More