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Garlyn Shelton Buick GMC Cadillac - Service Center

Temple, TX

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12 Reviews

12 Reviews of Garlyn Shelton Buick GMC Cadillac - Service Center

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October 01, 2024

I had a problem with the service department getting my vehicle parts in. They took care of my issue and I am pleased. Failure to communicate will cost you money. More

by William Cottrell
Recommend Dealer
Yes
Employees Worked With
Walt and Jim
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Oct 02, 2024 -

Garlyn Shelton Cadillac responded

Hi William, thank you for taking the time to reach out about your recent visit with our service department. We are always looking for ways to improve ourselves and the experience of our customers and will use your comments here as such.

June 22, 2024

Service department unprofessional, disrespectful~Schemers. Mess with my tire sensor. I WILL NEVER GO BACK! More

by mom2dadhort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walt, Brian Duble
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Jun 24, 2024 -

Garlyn Shelton Cadillac responded

Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our service department. Your feedback is very important to us, and we take these matters seriously. We strive to provide professional and respectful service to all our customers, and it’s clear we fell short in your case. We would like to investigate this issue further to ensure it does not happen again. Since we do not have your contact details, please reach out to us directly at bduble@garlynshelton.com so we can discuss this matter further and make things right. Once again, we apologize for the inconvenience and frustration this has caused you. We appreciate your feedback and hope to have the opportunity to restore your trust in our services.

May 07, 2024

Customer service was great and very informative. I would definitely come back and recommend it More

by BOOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Guy
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March 18, 2024

Always there when we need you and do a great job of taking care of our car needs! God bless you, Jim Lauer! More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Lauer *****
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September 22, 2022

Great, very promt, personable, took the time to explain all services. Highly recommend the service dept. More

by Ahorn1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Duble
Report | Print
December 17, 2021

THEY TOOK CARE OF MY EXISTING PROBLEM(BATTERY) AND SUGGESTED SERVICE ON MY TRUCK FOR THE 30,000 MILE SERVICE WHICH I HAD 50,000 PLUS ON MY TRUCK.ALSO REPLACED MY SENSOR.THEY KEEP ME IN THE LOOP AND PR More

by JWT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Duble
Report | Print
November 30, 2021

Service was done efficiently, staff was courteous, and communication was timely. Good experience from start to finish. More

by rfothergill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Duble
Report | Print
June 27, 2021

Excellent service very satisfied with it. Will recommend to others. More

by Franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
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Jun 27, 2021 -

Franco responded

Okay here is my review.

April 23, 2021

Be upfront and honest on how you treat your customers with no hidden agenda.treat your patrons the way that you would like to treated More

by lelandsmith394
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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January 23, 2021

Diagnostic reading only! Was told i would be charged $49 over the phone, but when we checked out after declining services we were charged $130! Not to mention the change in attitude in customer once we dec More

by Veronicamungia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service technician and mechanic
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