443 Reviews of Gardena Nissan - Service Center
No Communication - Feels like I've been ripped off I purchased the maintenance package when I purchased my car. Took car in this past Friday and received terrible service. I explained to the adviser I I purchased the maintenance package when I purchased my car. Took car in this past Friday and received terrible service. I explained to the adviser I was traveling to San Diego for my son's birthday and need an oil change. They performed the o change and the adviser never spoke to me, I was only called by the cashier to sign and pick up my car. It was not until I returned home i received an e-mail stating I had a broken CV boot that required immediate attention. When I called Gardena Nissan to complain no one answered the phone, I had to press sells and by transferred the Service manager and adviser were not helpful just stated this was there policy, There was no general manger available to speak with. The manager told me if I wanted to complain to complete the survey. I would not recommend anyone purchasing the maintenance package, it is a rip off. This is my second Nissan I purchased from Gardena Nissan and at the end of my lease I will not return or do business with them again. More
Chris Hinojosa Ok where do I begin I have been coming to Nissan for a while and I must admit Chris has to be the best service rep at Gardena Nissan I have ever had t Ok where do I begin I have been coming to Nissan for a while and I must admit Chris has to be the best service rep at Gardena Nissan I have ever had the pleasure of working with ! He is pleasant, professional, and super detailed when explaining anything about my car! He never gives me the run around she is always honest and that means a lot to me. I wish three were more reps like him although I must say all the reps are nice but Chris is Great/ exceptional thank you Nissan for hiring a representative like Chris to represent your company ! if I could give him 20 stars I would. Thank you More
Surprisingly nice experience. Doug, was very helpful and patient. Was very happy that he was the one I would up with. Only issue is with up-sale of peripheral things. When in em Doug, was very helpful and patient. Was very happy that he was the one I would up with. Only issue is with up-sale of peripheral things. When in emergency/panic mode, I don't want to hear about anything other than what is going on at that moment. More
Oil change Better than Torrance Nissan. But, still, service needs to be speeded up: too many managers and not enough workers. Bad show on the TV: TMZ. No hot cho Better than Torrance Nissan. But, still, service needs to be speeded up: too many managers and not enough workers. Bad show on the TV: TMZ. No hot chocolate for waiters, only coffee. Torrance Nissan has a lot of stuff for waiters (or onky for workers? unclear), but they take 3 hrs for an oil change! Oh, when I got the bill, it showed $45. After I stared at it for awhile, I finally asked the girl why it is $45, given that the guy said $28+. She asked me: did I request synthetic oil? I said: NO. She then proceeded to redo the paper and gave me a bill for $28+. She NEVER SAID A WORD! No explanation, no apology. That female needs to be reprimanded and show more respect to customers. More
Efficent and Professional I went for an oil change with four people staffed to do oil changes. The service department has service four days a week with plenty of staff for mai I went for an oil change with four people staffed to do oil changes. The service department has service four days a week with plenty of staff for maintenance. I was in-n-out in an efficent manner. More
A Great Service Department A service department is only good when it pays attention to details. This service department as an excellent leader who not only understand the big A service department is only good when it pays attention to details. This service department as an excellent leader who not only understand the big picture but is committed to the details. More
Service Raymond Ward is truly a nice guy and I enjoy the service from Gardena Nissan. The service center is very pleasing and the customer service is excelle Raymond Ward is truly a nice guy and I enjoy the service from Gardena Nissan. The service center is very pleasing and the customer service is excellent More
Very pleased with the service I brought my car in just to get The regular upkeep and the gentleman who took my car in was careful to check everything he looked under the hood and I brought my car in just to get The regular upkeep and the gentleman who took my car in was careful to check everything he looked under the hood and found that there was some erosion on my battery which shocked me because that has never happened to any car I've ever owned before. He said it looked like it had been there for a while but he checked into everything and he told me about all the things that needed to be done. I wasn't pleased to have to spend money but he gave me the best possible price and I thought that was wonderful because I'm a senior citizen and I have to watch every dollar. I would recommend this service center to anyone who is looking for a service center that is not only caring but excellent More
Great service Doug has been my service advisor for the past 7 years and he is amazing. I trust the recommendations that he gives. Always a pleasure. Thanks Doug. Doug has been my service advisor for the past 7 years and he is amazing. I trust the recommendations that he gives. Always a pleasure. Thanks Doug. More
Excellent Efficient Service Gardena Nissan have been servicing my cars for over 15 plus year and I have received continuous excellent service. My Service Advisor is Rico and he a Gardena Nissan have been servicing my cars for over 15 plus year and I have received continuous excellent service. My Service Advisor is Rico and he always advise you on anything that needs to be done on your car. He is professional knowledgeable in his job. More