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Gardena Nissan - Service Center
Gardena, CA
169 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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169 Reviews of Gardena Nissan - Service Center
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Verified Customer
April 20, 2024
Service was conducted in a professional and timely manner. All in all, I would say they employees are helpful and knowledgeable about their work. manner. All in all, I would say they employees are helpful and knowledgeable about their work. More
by mandot98
Employees Worked With
Dave Kusumi, Joseph Zepeda
February 05, 2023
I've been going to this dealership for all my maintenance needs and servicing the car since I bought my car here. On Friday, 2/3/2023 I took my car in for routine maintenance and they did an oil change. At t needs and servicing the car since I bought my car here. On Friday, 2/3/2023 I took my car in for routine maintenance and they did an oil change. At the same time I had an appointment about supposedly lowering my monthly payments but that was bogus and they tried getting me to get a new car but that's for a different review. After waiting for more than an hour when they said the oil change will be done in 45 mins we paid and left. Mind you, we're going to North Hollywood. We didn't use the car after we got to NoHo until the evening of Saturday when I noticed the problem. The car was making clunking noises and smoking and starting to smell like burnt oil. We checked the hood and the oil cap was sitting on the side and there's oil everywhere in the hood. I will take the car back on Monday at the dealership and demand they clean it up and check the engine and perform another oil change. I will keep you all updated. I have the paperworks and receipts that they performed the oil change. More
by j
Employees Worked With
Carlos Cabezas
May 17, 2022
Shocking customer service from technicians. 2 hour to diagnose problem. Come back tomorrow we’ll order part. 2 hour wait. Sorry we got the wrong part, come back next week. 4 hour wait with no 2 hour to diagnose problem. Come back tomorrow we’ll order part. 2 hour wait. Sorry we got the wrong part, come back next week. 4 hour wait with no contact from technician boss. Ask for an update. Oh it’s going to be another 4 hours. No apologies. No respect for customers time. More
by Former Customer
Employees Worked With
The Bald guy
June 26, 2021
Unfortunately, their service changed a lot . It’s more like Employees own the dealer not welcoming any outside person. I drive 2018 Nissan Leaf . I went there many times this year but only few times had like Employees own the dealer not welcoming any outside person. I drive 2018 Nissan Leaf . I went there many times this year but only few times had chance and able to charged my leaf . The employees told me Our own employees are charging Please check back after few hours But the charge station allowed only hour to customers beside their own employees can charge or their own dealer vehicles ? It was great service long ago . It changed since 2013 and getting worse. No more for customers. They must reviewed by their employees to gave higher reviews. Believe me or not . You bring your Nissan Leaf to there tomorrow and again few times a month. You will experienced like Mr/Mrs outsider. More
by Asher
Employees Worked With
Dave Kusumi
October 21, 2019
No Communication - Feels like I've been ripped off I purchased the maintenance package when I purchased my car. Took car in this past Friday and received terrible service. I explained to the adviser I I purchased the maintenance package when I purchased my car. Took car in this past Friday and received terrible service. I explained to the adviser I was traveling to San Diego for my son's birthday and need an oil change. They performed the o change and the adviser never spoke to me, I was only called by the cashier to sign and pick up my car. It was not until I returned home i received an e-mail stating I had a broken CV boot that required immediate attention. When I called Gardena Nissan to complain no one answered the phone, I had to press sells and by transferred the Service manager and adviser were not helpful just stated this was there policy, There was no general manger available to speak with. The manager told me if I wanted to complain to complete the survey. I would not recommend anyone purchasing the maintenance package, it is a rip off. This is my second Nissan I purchased from Gardena Nissan and at the end of my lease I will not return or do business with them again. More
by pantwine
Employees Worked With
Chris , Dave Kusumi
June 28, 2019
Chris Hinojosa Ok where do I begin I have been coming to Nissan for a while and I must admit Chris has to be the best service rep at Gardena Nissan I have ever had t Ok where do I begin I have been coming to Nissan for a while and I must admit Chris has to be the best service rep at Gardena Nissan I have ever had the pleasure of working with ! He is pleasant, professional, and super detailed when explaining anything about my car! He never gives me the run around she is always honest and that means a lot to me. I wish three were more reps like him although I must say all the reps are nice but Chris is Great/ exceptional thank you Nissan for hiring a representative like Chris to represent your company ! if I could give him 20 stars I would. Thank you More
by Love
Employees Worked With
Dave Kusumi
May 03, 2019
Surprisingly nice experience. Doug, was very helpful and patient. Was very happy that he was the one I would up with. Only issue is with up-sale of peripheral things. When in em Doug, was very helpful and patient. Was very happy that he was the one I would up with. Only issue is with up-sale of peripheral things. When in emergency/panic mode, I don't want to hear about anything other than what is going on at that moment. More
by murielv1
Employees Worked With
Doug
February 12, 2019
Oil change Better than Torrance Nissan. But, still, service needs to be speeded up: too many managers and not enough workers. Bad show on the TV: TMZ. No hot cho Better than Torrance Nissan. But, still, service needs to be speeded up: too many managers and not enough workers. Bad show on the TV: TMZ. No hot chocolate for waiters, only coffee. Torrance Nissan has a lot of stuff for waiters (or onky for workers? unclear), but they take 3 hrs for an oil change! Oh, when I got the bill, it showed $45. After I stared at it for awhile, I finally asked the girl why it is $45, given that the guy said $28+. She asked me: did I request synthetic oil? I said: NO. She then proceeded to redo the paper and gave me a bill for $28+. She NEVER SAID A WORD! No explanation, no apology. That female needs to be reprimanded and show more respect to customers. More
by West Gard
Employees Worked With
Unknown
