Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gardena Nissan - Service Center
Gardena, CA
154 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
154 Reviews of Gardena Nissan - Service Center
Sort by
June 26, 2021
Unfortunately, their service changed a lot . It’s more like Employees own the dealer not welcoming any outside person. I drive 2018 Nissan Leaf . I went there many times this year but only few times had like Employees own the dealer not welcoming any outside person. I drive 2018 Nissan Leaf . I went there many times this year but only few times had chance and able to charged my leaf . The employees told me Our own employees are charging Please check back after few hours But the charge station allowed only hour to customers beside their own employees can charge or their own dealer vehicles ? It was great service long ago . It changed since 2013 and getting worse. No more for customers. They must reviewed by their employees to gave higher reviews. Believe me or not . You bring your Nissan Leaf to there tomorrow and again few times a month. You will experienced like Mr/Mrs outsider. More
by Asher
Employees Worked With
October 21, 2019
No Communication - Feels like I've been ripped off I purchased the maintenance package when I purchased my car. Took car in this past Friday and received terrible service. I explained to the adviser I I purchased the maintenance package when I purchased my car. Took car in this past Friday and received terrible service. I explained to the adviser I was traveling to San Diego for my son's birthday and need an oil change. They performed the o change and the adviser never spoke to me, I was only called by the cashier to sign and pick up my car. It was not until I returned home i received an e-mail stating I had a broken CV boot that required immediate attention. When I called Gardena Nissan to complain no one answered the phone, I had to press sells and by transferred the Service manager and adviser were not helpful just stated this was there policy, There was no general manger available to speak with. The manager told me if I wanted to complain to complete the survey. I would not recommend anyone purchasing the maintenance package, it is a rip off. This is my second Nissan I purchased from Gardena Nissan and at the end of my lease I will not return or do business with them again. More
by pantwine
June 28, 2019
Chris Hinojosa Ok where do I begin I have been coming to Nissan for a while and I must admit Chris has to be the best service rep at Gardena Nissan I have ever had t Ok where do I begin I have been coming to Nissan for a while and I must admit Chris has to be the best service rep at Gardena Nissan I have ever had the pleasure of working with ! He is pleasant, professional, and super detailed when explaining anything about my car! He never gives me the run around she is always honest and that means a lot to me. I wish three were more reps like him although I must say all the reps are nice but Chris is Great/ exceptional thank you Nissan for hiring a representative like Chris to represent your company ! if I could give him 20 stars I would. Thank you More
by Love
Employees Worked With
May 03, 2019
Surprisingly nice experience. Doug, was very helpful and patient. Was very happy that he was the one I would up with. Only issue is with up-sale of peripheral things. When in em Doug, was very helpful and patient. Was very happy that he was the one I would up with. Only issue is with up-sale of peripheral things. When in emergency/panic mode, I don't want to hear about anything other than what is going on at that moment. More
by murielv1
Employees Worked With
Doug
February 12, 2019
Oil change Better than Torrance Nissan. But, still, service needs to be speeded up: too many managers and not enough workers. Bad show on the TV: TMZ. No hot cho Better than Torrance Nissan. But, still, service needs to be speeded up: too many managers and not enough workers. Bad show on the TV: TMZ. No hot chocolate for waiters, only coffee. Torrance Nissan has a lot of stuff for waiters (or onky for workers? unclear), but they take 3 hrs for an oil change! Oh, when I got the bill, it showed $45. After I stared at it for awhile, I finally asked the girl why it is $45, given that the guy said $28+. She asked me: did I request synthetic oil? I said: NO. She then proceeded to redo the paper and gave me a bill for $28+. She NEVER SAID A WORD! No explanation, no apology. That female needs to be reprimanded and show more respect to customers. More
by West Gard
Employees Worked With
Unknown
February 07, 2019
Efficent and Professional I went for an oil change with four people staffed to do oil changes. The service department has service four days a week with plenty of staff for mai I went for an oil change with four people staffed to do oil changes. The service department has service four days a week with plenty of staff for maintenance. I was in-n-out in an efficent manner. More
by Rogue Sport
Employees Worked With
Jose Castro (sales) , Mohammad and Doug
February 03, 2019
A Great Service Department A service department is only good when it pays attention to details. This service department as an excellent leader who not only understand the big A service department is only good when it pays attention to details. This service department as an excellent leader who not only understand the big picture but is committed to the details. More
by gregs300zx
Employees Worked With
Raymand Ward, Brian Schuette
December 21, 2018
Service Raymond Ward is truly a nice guy and I enjoy the service from Gardena Nissan. The service center is very pleasing and the customer service is excelle Raymond Ward is truly a nice guy and I enjoy the service from Gardena Nissan. The service center is very pleasing and the customer service is excellent More
by AJT 43
Employees Worked With
None
November 19, 2018
Very pleased with the service I brought my car in just to get The regular upkeep and the gentleman who took my car in was careful to check everything he looked under the hood and I brought my car in just to get The regular upkeep and the gentleman who took my car in was careful to check everything he looked under the hood and found that there was some erosion on my battery which shocked me because that has never happened to any car I've ever owned before. He said it looked like it had been there for a while but he checked into everything and he told me about all the things that needed to be done. I wasn't pleased to have to spend money but he gave me the best possible price and I thought that was wonderful because I'm a senior citizen and I have to watch every dollar. I would recommend this service center to anyone who is looking for a service center that is not only caring but excellent More
by Kandi
Employees Worked With
I'm sorry but I don't remember the gentleman game but he was an older gentleman with Gray hair
November 09, 2018
Great service Doug has been my service advisor for the past 7 years and he is amazing. I trust the recommendations that he gives. Always a pleasure. Thanks Doug. Doug has been my service advisor for the past 7 years and he is amazing. I trust the recommendations that he gives. Always a pleasure. Thanks Doug. More
by Taneill
Employees Worked With
Doug C.
