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Gardena Nissan - Service Center

Gardena, CA

4.2
154 Reviews

154 Reviews of Gardena Nissan - Service Center

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July 17, 2024

Briana in Service dept is a true Blessing. !!! Her personality and professionalism helped me TREMENDOUSLY! More

by DEBRADEE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager “Ochoa” (10 Stars) Service Advisor “Briana” (10 Stars)
July 17, 2024

I really like having my car serviced here. I have a Nissan Altima that I also bring in and when it was time to purchase a new vehicle it was a no brainer, I knew it was a Nissan I would purcha More

by MARTHAPDIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Romero
July 16, 2024

They had my hopes so high. Then decided I needed more money. They would only give me 1000 for my trade. I would never go back and never recommend anyone More

by NANNIE_75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Kusumi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Khaldon Elbatsh
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2024

THE BEST CUSTOMER SERVICE AND SO KNOWLEDGEABLE STRAIGHT TO THE POINT with no hassle I wish every other dealership is like that More

by KARAMHADDADIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Kusumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaldon Elbatsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Went in for a repair and was told that it would cost 2500 for the repair. They called me several days later saying the repair is now 3600. They claim they got the wrong part and the new part is more expensiv More

by JAVJM824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Kusumi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Khaldon Elbatsh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Gardena Nissan responded

Dear Sir/Madam, Please accept my sincere apologies for the experience you went through, please contact me so I can take care of this matter for you. Best Regards, Khaldon Elbatsh, General Manager khaldone@massautogroup.com

July 11, 2024

Service was what I expected, Excellent! I will continue to bring my car in for service. More

by LAURA50HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
July 10, 2024

Carlos, was very helpful & honest about what my car needs, he is excellent. The dealer needs more space for their customer, but the employees are very friendly. Thank you. More

by Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos is the name of the person who helped me
July 10, 2024

They told me it was gonna take an hour, but they took them 2 1/2 hours More

by CHUBBYTAPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Kusumi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Khaldon Elbatsh
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2024

If I could’ve put 0 I would’ve. I went for an oil change & had to wait 4 hours or more & it wasn’t busy. Customer service sucked there was no communication at all. More

by TANECIAT87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know those people
July 10, 2024

Super! Wonderful! Fantastic! They have a big heart! Thank you! I would recommend to a friend. More

by NIDELVIADURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Kusumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaldon Elbatsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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