Gardena Nissan

I requested a copy of the work they stated I needed done on my vehicle They never honored my request after three texts to them. Very unprofessional and disappointing. on my vehicle They never honored my request after three texts to them. Very unprofessional and disappointing. More

Although the service was great, had to wait three hours on a fleet service charge on a fleet service charge More

Gardena Nissan has come through for me twice. The first time it was crucial that I get a car immediately after a BK, the second time was not crucial, but extraordinary due to a promotion they had The first time it was crucial that I get a car immediately after a BK, the second time was not crucial, but extraordinary due to a promotion they had for a trade in and get a new car, especially with my being underwater with the trade in, but they made it happen with just a little extra per month, and with a Brand New Vehicle. I'm sending all my friends and relatives to them from here on in. Go see Ali the Sales Mgr, or Jose and Sam is awesome as well. More

Love my new car! Thank you to Sam the process was fast and easy thank you! Thank you to Sam the process was fast and easy thank you! More

Resolved issue after several attempts. Customer service was good. Assisted with drive train oil specifications. Customer service was good. Assisted with drive train oil specifications. More

The service person Chris was very helpful , let me know what was going on with my car, while was in your care for two weeks. what was going on with my car, while was in your care for two weeks. More

More maintenance in the vehicle updates common with owner that way we don’t have to worry about the car that way we don’t have to worry about the car More

Well pleased with the service was great and my service advisor was great I would certainly go back advisor was great I would certainly go back More

Yesenia was great and took care of my car. My only complaint is I didn’t get any updates throughout my service like I usually do. My car was there from 7:30am- 5:30pm. My only complaint is I didn’t get any updates throughout my service like I usually do. My car was there from 7:30am- 5:30pm. More

my service was only an oil change which i have no complaints about however the customer service was a different story. As a young women I was comforted with the fact that my service advisor was a wom complaints about however the customer service was a different story. As a young women I was comforted with the fact that my service advisor was a women as well but off the bat i felt like she did not really want to help me. i asked her if i had warranty and she repeatedly told me she did not see anything. i understand that it is my responsibility to kept track of what i initially purchased however after asking again i did purchase a warranty packet but she did not want to explain what was included. i requested an uber to go home which she gave me attitude about but ordered it for me then i get a notification that the uber was cancelled but the driver was at the dealership which i found weird. she asked where my destination was and said it was too far ( El Segundo) and asked what i needed to do at home. this is such a simple question however it just caught me off guard as she had an attitude and it should not be her concern. I can understand her frustration as it is just a simple oil change to her but i work at W.I Simonson Mercedes in the service department as well and this type of customer service is unacceptable because if a customer has a question i will do my best to provide them with an answer. from my understanding i thought i had a free oil change but it was at stadium nissan however once it was not free i asked a technician from my job if he can do it for me. i told her i would like to just take my car and they will do it for me at my job but since i signed i was not able to. this was not a problem however she asked me where i worked and once i told her, her attitude changed. i am not too sure why but i just found it interesting. i am aware of the importance of these questionnaires which is why i ignored the first few notifications about it because i know the impact it has on the service advisors. i will say she did give me a discount since it was my first service there which i do appreciate but i just feel that my experience could have been better. i am sorry to say i rather drive to stadium nissan and have a warmer experience than only drive 12 minutes to this dealership. More