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Gardena Honda - Service Center

Gardena, CA

4.6
1,491 Reviews
Call Service Center (424) 340-9300

1,491 Reviews of Gardena Honda - Service Center

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June 08, 2024

The Service was great the employees were very knowledgeable everything went smoothly without any problems More

by DAVISAKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jun 10, 2024 -

Gardena Honda responded

Hi DAVISAKERS, thank you for taking the time to share your positive experience with us! We're thrilled to hear that our knowledgeable team provided great service for you. It's always our goal to ensure a smooth and problem-free experience for our customers. We appreciate your feedback! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 08, 2024

I would like highlight how much I appreciate Art. The service was accomplished quicker than estimated which is excellent. More

by JYo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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Jun 10, 2024 -

Gardena Honda responded

Hi JYo, thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience with our service. Delivering quicker than estimated is always our goal, and we're glad we could meet your expectations. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 08, 2024

Very informative and helpful, didn’t push anything my vehicle did not need as urgent maintenance/matter. Very professional and polite. More

by KARENFURUUCHI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Jun 10, 2024 -

Gardena Honda responded

Hi KARENFURUUCHI, thank you for taking the time to share your experience with us! We're thrilled to hear that you found our service informative and helpful. Providing professional and polite service is always our top priority. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 08, 2024

Ana my service advisor was so unprofessional she didn’t communicate with me as expected More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ana
Report | Print
Jun 11, 2024 -

Gardena Honda responded

Sam, Providing quality service and communication are both extremely important, which is why this is discouraging to read. At your convenience, we'd like to learn more about this, so we can address this properly and make sure we're better serving you and all of our guests in the future. Please call me directly at 424-340-9120 when you have a moment. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

June 08, 2024

The service offered by my Service Advisor Alexis Quintanilla was excellent. Because he explained me all of the problems about my car before it was repaired. Thanks a lot. More

by GOTE574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Quintanilla
Report | Print
Jun 10, 2024 -

Gardena Honda responded

Thank you for taking the time to share your feedback, GOTE574! We're thrilled to hear that Alexis provided you with excellent service and kept you informed throughout the repair process. We appreciate your business and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 07, 2024

Good service, attention, explicated, by you need more variation of cars,colors and sizes, thanks More

by JONYMARKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio moncisbais , rommel tsuruta
Report | Print
Jun 10, 2024 -

Gardena Honda responded

Hi JONYMARKIM, thank you for your positive feedback and for highlighting our service and attention to detail. We appreciate your suggestion for more variety in cars, colors, and sizes. We will definitely take this into consideration to enhance our offerings. Thank you for choosing us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 07, 2024

They worked very well on my car and made it look super nice. Miguel was the guy who scheduled my appointment and he was super friendly and helpful. He fixed any issues I mentioned to him. More

by EMILYPINEDA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Jun 10, 2024 -

Gardena Honda responded

Hi Emily! Thank you so much for sharing your positive experience with us. We're thrilled to hear that Miguel provided friendly and helpful service while working on your car. We strive to address all customer concerns and deliver exceptional results. We appreciate your feedback! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 07, 2024

Had great service during my first visit to the service center, they took care of what I needed. More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
Report | Print
Jun 10, 2024 -

Gardena Honda responded

Hi LT, thank you so much for sharing your positive experience with us at the service center! We're thrilled to hear that we were able to take care of everything you needed during your first visit. We truly appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

June 07, 2024

Everytime I take my car for service they always find something else wrong that cost more money and was never mentioned during previous inspeçtions. More

by PHALEYWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ana Sandoval
Report | Print
Jun 18, 2024 -

Gardena Honda responded

Phaley, We work hard to provide quality and accurate service at each visit, which is why we'd like the opportunity to speak with you further about this concern and schedule an appointment for a time that's best for you. At your convenience, please call me directly at 424-340-9120. I look forward to hearing from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

June 06, 2024

Quick response. Always gets the job done within a day. However many employees tend to gossip about customers within ear shot. Very unprofessional More

by ARTFULDODGER.C2C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bad with names
Report | Print
Jun 13, 2024 -

Gardena Honda responded

We appreciate both your business and your feedback. You're absolutely correct, this is unprofessional and something we will be addressing our team about. Thank you for bringing this to our attention. We hope your Honda is treating you well and we're looking forward to seeing you here at your next visit. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

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