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Gardena Honda - Service Center

Gardena, CA

4.6
1,065 Reviews
Call Service Center (424) 340-9300

1,064 Reviews of Gardena Honda - Service Center

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February 27, 2024

Went everything good and said 2 hrs waiting period so I said I would wait 2 1/2 passed and she wouldn't provide update went after 2hr 45 later she give me few minutes turn in to 45 before I receive my vehi More

by ANCHONDO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anayanci
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Feb 29, 2024 -

Gardena Honda responded

We definitely should have been much more accommodating, which is why this is discouraging to read. At your convenience, I'd like to learn more about your recent experience and help address the concerns you've outlined in this review. Please call me directly at 424-340-9120 when you have a moment to speak. I look forward to hearing from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Feb 29, 2024 -

ANCHONDO17 responded

Hello This 2nd time here at the dealer I stopped coming for previous experience and decited to go back and give opportunity and other tine was good experience except this time just want to take my vehicle for service and just get good customer service

February 26, 2024

Great customer service. Highly recommend them. Great prices, efficient, helpful. I have been going for months and they are always there to help me out. More

by Acevedogregorio223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Howdy
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Feb 28, 2024 -

Gardena Honda responded

Thank you so much for your kind words, Gregorio! We're thrilled to hear that you've had a positive experience with our customer service team. We strive to provide great prices and efficient service to all of our customers. We appreciate your recommendation and continued support! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 26, 2024

Very busy and they were short handed. My wait was a lot longer than expected. More

by Julie.ross
Recommend Dealer
Yes
Employees Worked With
Will Lopez
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Feb 29, 2024 -

Gardena Honda responded

Julie, We appreciate your patience and your feedback. We work our hardest to provide our guests with as prompt service as possible. We hope that your vehicle is treating you well and we look forward to completing services in a more timely manner at your next visit. Can't wait to see you then. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 26, 2024

I had a great experience. He was very kind, pleasant and attentive. I would recommend him to my friends and family. Overall a great experience. More

by CHRISTINAMSANCHEZ
Recommend Dealer
Yes
Employees Worked With
Jairo
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Feb 28, 2024 -

Gardena Honda responded

Christina, we are thrilled to hear about your positive experience with us! Thank you for recommending us to your friends and family. We strive to provide excellent service to all our customers, and we are glad we could meet your expectations. We look forward to serving you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 26, 2024

Was excited Monica was the best always try to help me She go forward and back with good news More

by ARMASFONS
Recommend Dealer
Yes
Employees Worked With
Monica Gomez
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Feb 28, 2024 -

Gardena Honda responded

Hi Armason, thank you for sharing your experience with us. We're thrilled to hear that Monica provided exceptional service and went above and beyond to assist you. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 25, 2024

Excellent service, my advisor Alexis is exceptionally helpful. Someone always follows up to make s sure I’m satisfied. More

by DELORINA.FRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Feb 26, 2024 -

Gardena Honda responded

Hi Delorina, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Alexis provided you with exceptional service. It's our goal to always ensure our customers are satisfied. We appreciate your feedback and look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 25, 2024

Waited too long to cashier out why 3 men sat behind the desk chatting to each other for more than 20 minutes. Wasted time while the cashier's were super busy. Maybe get rid of them and add another cashie More

by KBLAIS033168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Feb 28, 2024 -

Gardena Honda responded

Your time is valuable and we're disappointed it took too long to pay for your services. We will be sure to take your feedback into account, as we always want to be accommodating our guests in as timely a manner as possible. Thank you for bringing this to our attention and we look forward to providing you with a 5-star experience at your next visit. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

February 25, 2024

The counter was ok ! But who ever worked on my car was horrible, careless, uncleanness. Very un profesional I think my next door neighbor so called garage man could've do More

by Juanpablo11
Recommend Dealer
No
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Feb 28, 2024 -

Gardena Honda responded

Juan Pablo, We take pride in providing quality service, which is why it's discouraging to see that's not what you received. At your convenience, I'd like to learn more about these concerns and help address them, as your satisfaction is extremely important to us. Please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

February 25, 2024

Everything turn out great I really like the service experience You need to a car wash to complete the experience More

by SAUCEDO.ANTONIO1987
Recommend Dealer
Yes
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Feb 26, 2024 -

Gardena Honda responded

Antonio, thank you for the 5-star review! We're thrilled to hear that you had a great service experience with us. We hope to deliver another excellent visit soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 24, 2024

The service manager was good. He did not apply pressure to accept service that I didn't want. More

by jbioteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Juaruqui
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Feb 26, 2024 -

Gardena Honda responded

Hi jbioteach, thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our service manager and that you felt comfortable during your visit. We appreciate your review and hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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