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Gardena Honda - Service Center

Gardena, CA

4.6
1,493 Reviews

1,493 Reviews of Gardena Honda - Service Center

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July 07, 2024

Benny was super helpful when it came to servicing my Honda civic. I really appreciate how easy and fast the maintenance check was. More

by TONYTURCIOS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jul 08, 2024 -

Gardena Honda responded

Hi Tony, thank you for sharing your positive experience with Benny and our team! We're thrilled to hear that you found our service to be efficient and convenient. We aim to provide top-notch service to all our customers. We appreciate your feedback and look forward to serving you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 07, 2024

Newly remodeled waiting area, parts area that is super nice. Intake (male) personnel make suggestions but not pushy. As a women that really put me at ease. I don't feel intimidated, but comfortable maki More

by ninatyler93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
Jul 08, 2024 -

Gardena Honda responded

Nina, thank you for sharing your positive experience with us! We're thrilled to hear that you felt comfortable and at ease during your visit. Our team is dedicated to providing excellent service to all of our customers. We look forward to seeing you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 07, 2024

Used to love them, but they've changed for the worst. Disappointed! Not going back. More

by DeadBattery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of them.
Jul 10, 2024 -

Gardena Honda responded

We're disappointed that as of late, you've not been receiving the quality service you've been accustomed to receiving here. At your convenience, I'd like to learn more about where we've been falling short. Please call me directly at 424-340-9120 when you have a moment to speak. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

July 06, 2024

My car was misdiagnosed two times what led me to spend $6000 I even had to take out a loan to cover the $6000 something I wouldn't have to do if my car was diagnosed the way it was supposed to I I believe More

by angelmiguelleon@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis and main manager
Jul 18, 2024 -

Gardena Honda responded

Angel, We understand your frustration that you had to return after your vehicle was misdiagnosed. I understand you've spoken with Halay here about your experience, but should you have any further questions or concerns about anything, please feel free to call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Aug 06, 2024 -

angelmiguelleon@gmail.com responded

So I spoke to Elizabeth a few weeks ago I explained to you that my vehicle was missed diagnosed which led me to spend a total is of $6,000 you told me that you felt really bad for what happened and that you were going talk to your superiors to see what can be done to make it right for me it's been a few weeks now I've called the number you provide multiple times also have left voicemails and no one's has gotten back to me ever since I find it very sad and overwhelming that no one has try to make it right or even tried to get in contact with me anymore

July 06, 2024

La chica fue muy amable y me entregaron el carro en el tiempo prometido . Gracias More

by María González
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No recuerdo el nombre
Jul 08, 2024 -

Gardena Honda responded

Hola María, gracias por tomarte el tiempo de compartir tu experiencia con nosotros! Estamos encantados de saber que nuestro equipo brindó un excelente servicio y que usted quedó satisfecho con la entrega del automóvil. Apreciamos sus comentarios y esperamos servirle nuevamente en el futuro. Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

July 05, 2024

I had good service, & the place is so much nicer than it use to be. The people are friendly. More

by prusso76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Jul 08, 2024 -

Gardena Honda responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our service and noticed the improvements we've made. We strive to create a friendly atmosphere for all our customers. We hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 04, 2024

** This review was shared on Yelp a few days ago and till this day, I still share my experience from Gardena Honda Where do I start.. It was an unexpected Saturday morning where my car did not start due t More

by Renereedk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Ana,Edith and Thialyn
Jul 05, 2024 -

Gardena Honda responded

We are thrilled to hear about your outstanding experience at Gardena Honda! It's wonderful to know that our team went above and beyond to assist you during a stressful situation. We appreciate your kind words and will be sure to pass along your compliments to our team. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 04, 2024

Honestly couldn’t have asked to go to a better dealership. Sheek,Mike, & Sam helped me out and it was very smooth. Loved the customer service and staff. More

by MAAKEANTONIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheek, Sam , Mike
Jul 05, 2024 -

Gardena Honda responded

Thank you so much for the wonderful review! We are thrilled to hear that Sheek, Mike, and Sam provided you with exceptional service during your visit to our dealership. We appreciate your kind words and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 04, 2024

The professionalism is great. I pulled up and was attended to immediately. My car needs was taken care of and now more reliable than before. More

by BRNIYEZS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Lopez
Jul 05, 2024 -

Gardena Honda responded

Thank you for sharing your positive experience with us! We're glad to hear that you found our service professional and efficient. It's always our goal to provide reliable car care to all our customers. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 04, 2024

Expensive and was charged for things. that possible didn't occur for which I was charged under.the pack a ge desl More

by Greenbean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 06, 2024 -

Gardena Honda responded

It's important we are providing both quality and accurate service, which is why we'd like the opportunity to speak with you and go over all of the services that were completed at your last visit. When you have a moment, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

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