Gardena Honda - Service Center

Good overall service but would just like to see a bit more urgency from the staff as they need to remember that people are usually busy and need to get in and out asap more urgency from the staff as they need to remember that people are usually busy and need to get in and out asap More

Disappointed on how long it took to get car back. Paid for service at 11:43 received car at 12:35 Paid for service at 11:43 received car at 12:35 More

I had to pay $95 in Uber fees because the staff did not offer a ride to my job. I was told on September 20, 2024 that since I should have been offered a Lyft at Honda's expense, I would receive a $95 reimb offer a ride to my job. I was told on September 20, 2024 that since I should have been offered a Lyft at Honda's expense, I would receive a $95 reimbursement check. When it didn't arrive, I followed-up and was told the managers were on vacation so the check could not be signed until one of them returned. Thirty-six days later and I do not have the reimbursement check. I take people at their word, so when someone tells me they are going to do something I expect them to do it. In January 2025 I will either get a new vehicle or purchase the one I have. Based on this situation my next vehicle will more than likely come from the Culver City Honda. More

They are efficient and are always so fast. I like that the service advisors explain everything about what your car needs. I like that the service advisors explain everything about what your car needs. More

Overall very nice. Employee said they didn’t have the parts for recall and then they ended up having it. I did not appreciate that confusion Employee said they didn’t have the parts for recall and then they ended up having it. I did not appreciate that confusion More

There are 2 people at the dealership that standout and go above and beyond for their customers. DJ in sales and Mark in service!! They are both an asset to the dealership and get the job done!! above and beyond for their customers. DJ in sales and Mark in service!! They are both an asset to the dealership and get the job done!! More

Mike Garcia from Used Car Department treated us like “Royalty “!!! He was very kind and caring he took good care of us. I really appreciate Mr. Mike Garcia for accommodating us and the great care to att “Royalty “!!! He was very kind and caring he took good care of us. I really appreciate Mr. Mike Garcia for accommodating us and the great care to attention and resolved all our issues. Thank you very much. More

Good customer service. Kept up to date on status of service and if vehicle required extra work. Kept up to date on status of service and if vehicle required extra work. More

The advisors go above and beyond to make sure they meet your needs and to make sure satisfied with the services they provide your needs and to make sure satisfied with the services they provide More

Before I went I was told all the things my car was going to get service on. When I got there nothing was covered except the oil change. No tire rotation. Nothing. And what was wrong was not covered. Actuall to get service on. When I got there nothing was covered except the oil change. No tire rotation. Nothing. And what was wrong was not covered. Actually nothing should be wrong in a car I just bought. More