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Gardena Honda - Service Center

Gardena, CA

4.6
1,092 Reviews
Call Service Center (424) 340-9300

1,092 Reviews of Gardena Honda - Service Center

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May 30, 2024

Dissatisfied about the service in regards to having driven only 2500 miles since purchasing my 2021 HRV. I was charged for major maintenance visit. More

by JAMESBARRETT910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Jun 06, 2024 -

Gardena Honda responded

James, We're disappointed that you are dissatisfied and we appreciate you taking the time to speak with us further about your concerns. Should you have any other concerns in the future or any questions about anything, please feel free to call me directly at 424-340-9120 and I will be happy to assist you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 29, 2024

The service center is relatively expensive with limited service capabilities. Sometimes I get contrasting guidance from different reps. However, they do offer a Uber ride while your vehicle is being se More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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May 29, 2024 -

Gardena Honda responded

Fran, We see your experiences here at our service center have just been mediocre. We strive to provide 5-star service at each visit, which is why I'm available should you like to discuss any issues you've experienced here. You can reach me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

May 29, 2024

Excellent service on every visit! Staff is always friendly and ready to assist with my vehicle needs. More

by kmontano77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
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May 30, 2024 -

Gardena Honda responded

Hi kmontano77, thank you for the kind words! We're thrilled to hear that you've had such positive experiences with our staff. Providing excellent service is always our top priority, and we're grateful for your support. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 29, 2024

This dealership was clean, friendly and efficient. Staff was courteous and quality work was performed. More

by SAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 30, 2024 -

Gardena Honda responded

Thank you for the kind words, Sal! We're thrilled to hear about your positive experience at our dealership. Providing a clean, friendly, and efficient environment for our customers is a top priority for us. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 28, 2024

I absolutely love this dealership. I brought my car from here and been coming back every since. More

by Kelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
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May 29, 2024 -

Gardena Honda responded

Hi Kelis! Thank you so much for your kind words and for being a loyal customer. We're thrilled to hear that you love our dealership and we look forward to continuing to provide you with excellent service in the future. See you on your next visit! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 27, 2024

Muy amables, atentos y excelente comunicación. El área donde se espera, muy limpio y acogedor. Excelente servicio. More

by lilydab3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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May 28, 2024 -

Gardena Honda responded

Hola Lily, gracias por tus amables palabras! Estamos encantados de saber que tuvo una gran experiencia con nosotros. Proporcionar una excelente comunicación y servicio es siempre nuestro objetivo. Apreciamos sus comentarios y esperamos poder servirle nuevamente en el futuro. Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

May 27, 2024

Great customer service. From car services to ride share services availability. Vehicle was done in a timely manner. More

by MTAVO127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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May 28, 2024 -

Gardena Honda responded

Hi MTAVO127, thank you for the kind words! We're thrilled to hear that you had a positive experience with our car services and ride share availability. Our team always strives to provide efficient and top-notch customer service. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 27, 2024

Dropped off car for first service. Received call when it was ready. Jairo was very helpful. More

by rutootie
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo
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May 28, 2024 -

Gardena Honda responded

Hi rutootie, thank you for taking the time to share your positive experience with us! We're glad to hear that Jairo provided excellent service during your visit. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 27, 2024

I called Jairo Baeza @ my engine jolting when starting, Jairo handled several problems right away. So far, My vehicle runs great 👍 More

by NINADWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Baeza, Car rental advisor Ms, ?
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May 28, 2024 -

Gardena Honda responded

Hi NINADWALKER, thank you for sharing your positive experience with Jairo! We're thrilled to hear that he was able to quickly address your engine issues and get your vehicle running smoothly again. If you ever need assistance in the future, feel free to reach out. We're here to help! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

May 27, 2024

Sence the ownership change,quality of service has not suffered. Alexis assistance was greatly appreciated. More

by THERICHARDOFFORD
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Quintanilla and Benny Nguyen . These two employees are valuable assets to this dealership.
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May 29, 2024 -

Gardena Honda responded

Hi THERICHARDOFFORD, thank you for your positive feedback! We're thrilled to hear that you've noticed no drop in service quality since the ownership change. We'll be sure to pass along your compliments to Alexis. We appreciate your support and hope to continue exceeding your expectations. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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