Back

Gardena Honda - Service Center

Gardena, CA

4.7
634 Reviews

634 Reviews of Gardena Honda - Service Center

Sort by
February 23, 2024

They put the customer last, if you leased your car from the last owner contract they refuse to honor! I went in because I had a nail in my tire at first it was going to be $35 but they came back and said More

by leelockett76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Feb 27, 2024 -

Gardena Honda responded

Lee, Vehicle safety is our top priority, which is why our team told you the tire had to be replaced not patched. We're disappointed you were dissatisfied with this decision. Should you like to discuss your experience in further detail, please call me directly at 424-340-9120 at your convenience. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

February 23, 2024

Excelente servicio y muy amables las personas q reciben los clientes a la hora q llegan More

by hermezperez588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jauregui
Feb 23, 2024 -

Gardena Honda responded

Gracias por sus estrellas, Hermez! Estamos muy orgullosos de nuestro equipo por brindarle una visita excelente. Hasta la proxima! Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

February 23, 2024

Standard wait time for the service I was getting , kept me informed on what I needed once service was completed. Not very many places to sit with a small baby but it's a nice area to walk around in so it w More

by khlilahb
Recommend Dealer
Yes
Employees Worked With
Jairo
Feb 26, 2024 -

Gardena Honda responded

Hi Khilah, thank you for sharing your experience! We're glad to hear that you were kept informed throughout your service visit and that you found the surrounding area enjoyable. We appreciate your feedback and we hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 22, 2024

Service rep was friendly and helpful. He kept track of order so I did not have to wait extra time for my car. More

by LJY617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Jauregui
Feb 23, 2024 -

Gardena Honda responded

Hi LJY617, thank you for taking the time to share your experience with us! We're thrilled to hear that our service rep provided friendly and helpful assistance, ensuring a smooth process for you. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 21, 2024

Chris started working with me but then alexis showed up both are great. Sorry chris Alexis is my favorite though. He has great follow through and takes his time with me. More

by FAITHEBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis quintilla
Feb 22, 2024 -

Gardena Honda responded

Hi Faithebs, thank you for your positive feedback! We're glad to hear that Alexis provided you with excellent service. We appreciate your support and look forward to continuing to meet your needs. If you have any further feedback or questions, please feel free to reach out. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 21, 2024

Not going back due to not being able to help customer with a simple discount coupon More

by SALAZARMANNY1224
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Will
Feb 26, 2024 -

Gardena Honda responded

Manny, We're discouraged to see we were not able to accommodate you with a service coupon. I'd like to learn more about what transpired, as your feedback and satisfaction are both extremely important to us. At your convenience, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

February 21, 2024

Everyone I encountered at the dealership was very welcoming. Chris, my service rep was very personable and professional and is definitely an asset as a representative of the company. Very happy with More

by Wlirpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 22, 2024 -

Gardena Honda responded

Thank you for sharing your stellar rating, Wlirpa! We are so proud of Chris for ensuring an excellent service visit. Please don't hesitate to reach out if there's anything else we can assist with. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 21, 2024

Always provides good service and efficient timing with the service that you need for your car More

by VALLPALL112395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 22, 2024 -

Gardena Honda responded

Thank you for your stars! Our main goal is to provide quality service and we're thrilled to hear Chris delivered. Thank you for choosing us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 21, 2024

Great service. Friendly staff. Got a ride home and everything was done in a timely manner as promised More

by YUTCH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 22, 2024 -

Gardena Honda responded

Thank you for choosing us! We are happy to hear our team delivered a 5-star service visit. Until next time! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

February 20, 2024

Service department was very helpful and responsive. Great experience and addressed all my concerns immediately. Q¹ More

by SILVIABOHMAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 21, 2024 -

Gardena Honda responded

Hi Silvia, thank you for sharing your experience with our service department! We are thrilled to hear that they were helpful and responsive in addressing all your concerns. We appreciate your feedback and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

...
54
...