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Gardena Honda - Service Center

Gardena, CA

4.6
1,089 Reviews

1,089 Reviews of Gardena Honda - Service Center

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July 06, 2024

My car was misdiagnosed two times what led me to spend $6000 I even had to take out a loan to cover the $6000 something I wouldn't have to do if my car was diagnosed the way it was supposed to I I believe More

by angelmiguelleon@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis and main manager
Jul 18, 2024 -

Gardena Honda responded

Angel, We understand your frustration that you had to return after your vehicle was misdiagnosed. I understand you've spoken with Halay here about your experience, but should you have any further questions or concerns about anything, please feel free to call me directly at 424-340-9120. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

Aug 06, 2024 -

angelmiguelleon@gmail.com responded

So I spoke to Elizabeth a few weeks ago I explained to you that my vehicle was missed diagnosed which led me to spend a total is of $6,000 you told me that you felt really bad for what happened and that you were going talk to your superiors to see what can be done to make it right for me it's been a few weeks now I've called the number you provide multiple times also have left voicemails and no one's has gotten back to me ever since I find it very sad and overwhelming that no one has try to make it right or even tried to get in contact with me anymore

July 05, 2024

I had good service, & the place is so much nicer than it use to be. The people are friendly. More

by prusso76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Jul 08, 2024 -

Gardena Honda responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our service and noticed the improvements we've made. We strive to create a friendly atmosphere for all our customers. We hope to see you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 04, 2024

Expensive and was charged for things. that possible didn't occur for which I was charged under.the pack a ge desl More

by Greenbean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 06, 2024 -

Gardena Honda responded

It's important we are providing both quality and accurate service, which is why we'd like the opportunity to speak with you and go over all of the services that were completed at your last visit. When you have a moment, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

July 04, 2024

Fast process and very good job . .definitely will be back again to have the same service More

by PRINCE12033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo baeza
Jul 05, 2024 -

Gardena Honda responded

Thank you for your positive feedback! We're thrilled to hear that you were pleased with our service. We look forward to having you back again soon. If you have any questions or need assistance in the future, feel free to reach out. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 04, 2024

** This review was shared on Yelp a few days ago and till this day, I still share my experience from Gardena Honda Where do I start.. It was an unexpected Saturday morning where my car did not start due t More

by Renereedk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Ana,Edith and Thialyn
Jul 05, 2024 -

Gardena Honda responded

We are thrilled to hear about your outstanding experience at Gardena Honda! It's wonderful to know that our team went above and beyond to assist you during a stressful situation. We appreciate your kind words and will be sure to pass along your compliments to our team. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 04, 2024

Honestly couldn’t have asked to go to a better dealership. Sheek,Mike, & Sam helped me out and it was very smooth. Loved the customer service and staff. More

by MAAKEANTONIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheek, Sam , Mike
Jul 05, 2024 -

Gardena Honda responded

Thank you so much for the wonderful review! We are thrilled to hear that Sheek, Mike, and Sam provided you with exceptional service during your visit to our dealership. We appreciate your kind words and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 04, 2024

The professionalism is great. I pulled up and was attended to immediately. My car needs was taken care of and now more reliable than before. More

by BRNIYEZS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Lopez
Jul 05, 2024 -

Gardena Honda responded

Thank you for sharing your positive experience with us! We're glad to hear that you found our service professional and efficient. It's always our goal to provide reliable car care to all our customers. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 03, 2024

Great service, will continue to come back to get my car worked on. Appreciate the communication and overview of the work being done. More

by JDNOURIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerrero
Jul 05, 2024 -

Gardena Honda responded

Thank you for the wonderful feedback! We're thrilled to hear that you had a positive experience with us and that you appreciate our communication and work overview. We look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 02, 2024

Great service neat clean service department. I know you heard this before but more new car inventory would be great, More

by JRAYMC55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jul 03, 2024 -

Gardena Honda responded

Thanks for both your business and your feedback! We should be getting more new inventory in soon! If there's a specific model you're interested in, please let us know and we'll do our best to find it for you! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

July 02, 2024

Excellent service And attention Everything was very nice and my car was on time. I recommend them More

by AGUILAREAL330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 03, 2024 -

Gardena Honda responded

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us and that your car was taken care of on time. We truly appreciate your recommendation and look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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