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Gardena Honda - Service Center

Gardena, CA

4.5
1,668 Reviews
Call Service Center (424) 340-9300

1,668 Reviews of Gardena Honda - Service Center

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January 16, 2025

They were slow and did not seem knowledgeable. I made a reservation stating why I was taking my vehicle in but they still asked as if they had no idea. I asked for updates on my vehicle and got di More

by HROSS621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale, totally unknowledgable and not honest about the work being done or how long it would take. Cashier lady, clueless.
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Jan 17, 2025 -

Gardena Honda responded

It's very important we are providing quality service and it's clear that is not what you received. When you have an opportunity to discuss your recent visit further, please call me directly at 424-340-9120, as I'd like to learn more about where we fell short so we can address this with our team and make sure we're better serving you and all of our guests in the future. I look forward to speaking with you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 16, 2025

This time the service was fast and efficient and no long wait time . It was fine. More

by D.RAINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This time I was not asked who I wanted to help and if they had, i would have requested Steven who helped me with prior visit.
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Jan 17, 2025 -

Gardena Honda responded

We’re thrilled to hear that you experienced fast and efficient service. Your satisfaction is our top priority, and we appreciate your feedback. Looking forward to serving you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 15, 2025

id rather not say why i think its poor service but if you want goo service GO EARLY AS xxxx More

by KVXRINAAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
idk
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Jan 16, 2025 -

Gardena Honda responded

We're discouraged to see you've not been satisfied with the level of service you've received here and we'd like the opportunity to learn more about where we've fallen short. When you have a moment to speak, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 15, 2025

The whole process for maintenance checkup and recall service was easy and quicker than expected. More

by YHLEE0117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
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Jan 16, 2025 -

Gardena Honda responded

We’re thrilled to hear that your maintenance checkup and recall service went smoothly! Our team works hard to make the process efficient, and your feedback truly motivates us. Thanks for sharing your experience! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 15, 2025

Upon my arrival the staff offer me service. I think they are a great team. More

by EMIAZUL33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Jan 16, 2025 -

Gardena Honda responded

We're thrilled to hear you had a positive experience with our team. Your feedback motivates us to keep delivering great service. We look forward to welcoming you back soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 15, 2025

Excellent customer service. I will recommend Gardena Honda for all the servicea. Thank you gardena honda More

by Malou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jan 16, 2025 -

Gardena Honda responded

Malou, thank you for the fantastic review! We're thrilled to hear you had a great experience with our customer service. Your recommendation means a lot to us, and we look forward to serving you again at Gardena Honda! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 15, 2025

They told me what was goi g on and when to pick up the car. More

by nobleford66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Jan 16, 2025 -

Gardena Honda responded

We’re glad you had a smooth experience and appreciated the updates. Keeping our customers informed is a top priority. Looking forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 15, 2025

Good company to deal with fast service and very well explained will refer others to honda More

by MIKEWILSON201415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Security
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Jan 17, 2025 -

Gardena Honda responded

We’re thrilled to hear you had a great experience with our service. Your referrals mean a lot to us. We look forward to serving you and your friends in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 14, 2025

Dale has been really responsive and helpful. He is a great addition to this location More

by Jahchildmusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
Jan 16, 2025 -

Gardena Honda responded

We're thrilled to hear you had a great experience with Dale and our driver services. Your feedback means a lot to us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

January 14, 2025

Excellent customer service from the service member. Please check the record for the service member. More

by Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
You don’t remember
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Jan 16, 2025 -

Gardena Honda responded

Thanks for your fantastic review, Jr! We're thrilled to hear you had a great experience with our team. We pride ourselves on excellent customer service, and we’ll definitely acknowledge the service member for their outstanding work. Your feedback means a lot to us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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