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Gardena Honda - Service Center

Gardena, CA

4.6
1,081 Reviews
Call Service Center (424) 340-9300

1,081 Reviews of Gardena Honda - Service Center

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August 15, 2024

Had a short wait while dropping for car after that was easy going Alexis was good customer service More

by TONYGBPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Aug 16, 2024 -

Gardena Honda responded

Hi Tony, thank you for taking the time to share your experience with us! We're thrilled to hear that Alexis provided excellent customer service during your visit. We hope to see you again soon for another seamless drop-off process. Have a great day! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 15, 2024

Everything was Nice and Smooth, Dale is amazing tooked care of My car like it was his. Thank you More

by LOSANGELES051388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
Aug 16, 2024 -

Gardena Honda responded

Thank you for your kind words! We're thrilled to hear that Dale provided exceptional service for your car. We appreciate your feedback and hope to see you again soon for another smooth experience. Thank you for choosing our business! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 14, 2024

Great costumer service! Fast! And professional! Highly recommend this place. I definitely will be going back for my next service. More

by Svega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerrero
Report | Print
Aug 15, 2024 -

Gardena Honda responded

Hi Svega, thank you for the amazing review! We are thrilled to hear that you had a great experience with our customer service. We appreciate your recommendation and look forward to serving you again for your next service. Thank you for choosing us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 14, 2024

Good service bad greetings. No professionalism And communication through the staff. No manager visible at any time . More

by svtvale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't display there name
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Aug 15, 2024 -

Gardena Honda responded

Thank you for bringing this to our attention. It's important we greet our guests and provide quality communication. At your convenience, I'd like to learn more about where we fell short, so we can address this with our team and make sure we're better serving our guests. Please call me directly at 424-340-9120. I look forward to hearing from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

August 14, 2024

My first Honda was purchased at a fleet facility thru my credit union. At maintenance time, I decided to go to Gardena Honda since it was much closer than where I prchsd it. The reps were so friendly and ma More

by SWERCEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Out of sight, out of mind, so sorry.
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Aug 15, 2024 -

Gardena Honda responded

Thank you for sharing your positive experience at Gardena Honda! We're thrilled to hear that our team made you feel comfortable and provided excellent service. We appreciate your loyalty and look forward to assisting you with future purchases. Thank you for choosing us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 13, 2024

Overall, the service was well I was able to speak with the service center and part center to ask questions inquire about other items I was interested in purchasing or Replacing. As usual the service is ve More

by jimandi56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I apologize that I don’t remember the names of the people that assisted me. The service technician was very helpful and rotated the tires I requested the parts department also was helpful in helping me to inquire about privacy screens for my passport.
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Aug 14, 2024 -

Gardena Honda responded

Thank you for sharing your positive experience with our service center and part center. We're thrilled to hear that you found our service satisfying and were able to get all your questions answered. We look forward to assisting you with any future purchases or replacements. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 13, 2024

Alexis was friendly, professional, informative, and patient with me, as I had several questions regarding my vehicle's needs. I appreciated the clean and air conditioned waiting area as well. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Aug 14, 2024 -

Gardena Honda responded

Victor, thank you for sharing your experience with Alexis! We are thrilled to hear that she provided you with excellent service and addressed all of your questions. We are glad you enjoyed our clean and comfortable waiting area. We look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 12, 2024

After one hiccup in customer service, I must say Honda service center did honor my free all change! More

by gray4odom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
Aug 13, 2024 -

Gardena Honda responded

We're glad to hear that despite the hiccup, you had a positive experience with our service center and that we were able to honor your free oil change. Thank you for your feedback, we appreciate your support! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 11, 2024

Extremely helpful and fair pricing for a process I know very little about. Very polite too! More

by MBENOWITZ33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis -- I hope i am remembering his name correctly!
Report | Print
Aug 12, 2024 -

Gardena Honda responded

Thank you for your positive feedback! We're glad to hear that you found our services helpful and fairly priced. Our team always aims to provide excellent customer service. If you have any more questions about the process, feel free to reach out. Thank you for choosing us! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

August 11, 2024

Just over all pretty bad deals dont help you out in the end its a dealer ofc so they’ll always try and get the best for themselves which is sad but this place overall just bad deals. More

by LEGA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio
Report | Print
Aug 21, 2024 -

Gardena Honda responded

We're discouraged to see you are dissatisfied. We take pride in providing quality service to each and every guest who walks through our doors, which is why I'd like the opportunity to learn more about where we fell short. When you have a moment to speak, please call me directly at 424-340-9120. I hope to hear from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com

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